Client Relations Specialist

About the role

Support Clients. Strengthen Care. Grow Your Career. Maxim Healthcare is seeking a compassionate and detail-oriented Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants’ ability to manage their care and provide exceptional customer service.

Why You’ll Love This Role:

• Competitive Pay & Weekly Paychecks: Reliable compensation you can count on
• Comprehensive Benefits: Health, dental, vision, and life insurance
• Retirement Planning: 401(k) savings plan with company matching
• Employee Discounts: Access to hundreds of nationwide vendor discounts
• Recognition & Rewards: Be celebrated through our awards and recognition programs
• Career Advancement: Opportunities to grow within a supportive organization
• Training & Mentorship: Benefit from structured onboarding and ongoing development

Responsibilities

• Maintain confidentiality of program participants
• Complete consumer admissions/intakes as directed
• Ensure client services are authorized and communicated to clients and caregivers
• Manage referrals and maintain communication with clients and Case Managers
• Provide timely updates to Case Managers and internal teams
• Assist with time reporting issues and operational support
• Notify leadership and payor sources of concerns, including fraud or misuse
• Complete quarterly customer service calls and attend service planning meetings
• Maintain accurate consumer records
• Support Field Support Team with onboarding and compliance tracking

Requirements

• Must meet all federal, state, and local requirements

Qualifications

• High school diploma or equivalent required; some college coursework preferred
• Energetic, self-motivated, and adaptable in a dynamic environment
• Strong organizational, planning, and problem-solving skills

Skills

• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Teams)
• Spanish language proficiency preferred
• English language proficiency required

Benefits

• Medical/Prescription
• Dental
• Vision
• Health Advocacy (company paid if enrolled Medical)
• Health Advocate Employee Assistance Program
• Health Savings Account
• 401(k) + Company Match
• Profit Sharing
• Short and Long Term Disability
• Primary Caregiver Leave
• Parental Leave
• Life and Basic Accidental Death & Dismemberment Insurance
• Voluntary Group Life Insurance and Supplemental Accidental Insurance
• Hospital Expense Protection Plan
• Critical Illness Insurance
• Dependent Care Flexible Spending Account
• Home and Auto Insurance discounts
• Pet Insurance
• Legal benefits
• Paid Time Off
• Company Paid Holidays
• Transportation Benefits
• Educational Assistance Program
• College Partnership Program
• Employee Discount Program

Pay

Hourly Rate: $23.00 – $24.00 per hour + $2,000 Annual Bonus Potential