Client Relations Specialist

About the role

In this role, you’ll work with clients to understand their needs, explain regulations, and offer solutions to protect their operations. Your attention to detail, willingness to learn, and teamwork will be crucial to delivering excellent service and maintaining high standards.

Responsibilities

• Foster and sustain client relationships through consistent communication and outstanding customer service.
• Stay informed about regulatory concepts and communicate this information to clients.
• Proactively identify client needs and offer solutions.
• Communicate with clients, employees, partners, and vendors via phone, email, and fax.
• Participate in ongoing learning and training.
• Support the compliance team by providing essential administrative and back-of-house support.

Who We Are

Gradient began with a simple idea: transportation runs better—and safer—with compliance at the core. Family-owned and operated since 1996, we continue to deliver people, goods, and materials safely to their destinations by helping businesses and operators navigate compliance. We believe safer transportation makes a safer world, which is why our mission is to safeguard both businesses and lives. We are stewards of knowledge and leaders of industry, upholding our economy and protecting our communities through lasting, trusted partnerships.

We Are Dedicated To Living Our Mission And Values Every Day And Are Looking For a Team Member Who Shares The Same Passion

• Never Settle - There is always a way to improve on today, and something amazing we can achieve tomorrow.
• Share Responsibility - The only way to keep everyone safe is if everyone does their part.
• Rise Together - Working as a team, a network, and a community, we support the safety and success of our staff and clients alike.

Who You Are

You excel in a role where building relationships is essential. You are a reliable self-starter with strong follow-through, and you learn by doing and applying what you know to real-world situations. Prioritization and time management are among your strengths, and you naturally step in and assist when you see a need. You take pride in supporting your team and clients with excellence.

• High school diploma or some college
• Excellent written and verbal communication skills
• Strong proficiency in Microsoft Office Suite
• Aptitude for learning new software
• 2+ years of experience in a client-facing support or account manager role
• Experience supporting external clients and working with vendors
• Ability to pass a background check and drug test (including THC)

Pay

$25.07/hour

Schedule

Monday through Friday; 8 am to 5 pm (occasional overtime required)

Benefits

• Medical, Dental, & Vision Insurance
• Life Insurance
• Employee Assistance Program
• FSA
• Paid Time Off
• Paid Holidays
• Simple IRA with Company Match
• Professional Development Stipend