Client Relations Specialist

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.

We offer competitive benefits starting on day one, designed to support your life both in and out of work.42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsibilities

• Respond to all merchant requests, rate review requests, supply order requests, LP issues and all escalated merchant issues in a timely manner to ensure the highest level of merchant retention and satisfaction.
• Work the daily merchant log notes in an effort to proactively address potential merchant concerns.
• Product and Service expert. Follow up on outstanding merchant issues until the desired resolution is achieved.
• Retention, answers Retention calls in queue and retain merchant accounts
• Use reports created to analyze reasons for merchant cancellations
• Use analysis to determine most effective retention methods
• Follow all policy and procedures for merchant retention
• Sets closing requests

Qualifications

• Basic Qualifications: Bachelor’s in related field and 3 years of related experience or HS/GED and 7 years
• Preferred Qualifications: Demonstrated abilities with statistical capture and analysis.Ability to prioritize, manage time well, and work closely with the Sales and Operations to quickly address needs and adjust focus as needed.Must be a quick learner, with a positive attitude an ability to work well within a team.Must have the ability to work independently and create/self-manage a recruiting process that is sound, efficient and result-yielding.Excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines.

Additional Basic Qualifications

• Must be 18 years of age or older

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.