Client Relations Specialist

About the role

We are seeking a dynamic Client Relations Specialist to support our event marketing, client meetings, and prospect outreach activities, enhancing client relationships and fostering new business development. This role involves coordination of our marketing presence at campus recruiting events, managing promotional items, and assisting in proposal development and client communications. You will maintain marketing resources, support sales funnel tracking, coordinate client feedback, and prepare reports and communications to keep our teams and clients informed.

Responsibilities

• Support event marketing, client meetings, and prospect outreach activities.
• Coordinate marketing presence at campus recruiting events.
• Manage inventory of promotional items and giveaways for events.
• Assist with proposal development by organizing materials, proofreading content, and preparing final documents.
• Maintain marketing resources, including staff resumes and project profiles.
• Support sales funnel tracking by entering information in our CRM and keeping internal systems organized.
• Coordinate client feedback and follow-up activities to support service quality.
• Prepare reports, emails, announcements, and other communications.
• Support annual and monthly marketing planning and execution.
• Track and report the effectiveness and ROI of marketing plan tactics.
• Improve team efficiency by maintaining templates, checklists, organized records, and clear follow-up processes.
• Complete other marketing and business administration responsibilities as assigned.

Skills

• Experience in digital marketing, marketing campaigns, or email marketing.
• True B2B marketing experience such as social media, web campaigns, or email campaigning.
• Proposal writing experience or long sales cycle experience.
• Marketing strategy development.

Qualifications

• Bachelor’s degree in Journalism, English, Communications, or Marketing preferred.
• Minimum of 1 year of administrative experience required, preferably in a marketing and/or sales environment.
• Valid Driver’s License required.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Proficiency with Adobe Acrobat.
• Experience with artificial intelligence tools (e.g., Microsoft Copilot) is a plus.
• Strong oral and written communication skills.
• Ability to work cooperatively with others and manage deadlines.

Pay

The pay range for this position is $20.00 - $28.00 per hour. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This position offers a flexible work schedule with 2 days onsite and 3 days remote after 1 month of training. It is a hybrid position based in Madison, WI.