Client Billing Account Manager

Position Summary

The Client Billing Account Manager will build and maintain collaborative relationships within the organization for Revenue Cycle Management. Key responsibilities include managing billing accounts, communicating with clients, collaborating with internal teams, and providing updates and reports.

Primary Responsibilities

• Reviews outstanding balances, identifies issues, and follows up for timely resolution and payment
• Communicates with clients via various methods to address unpaid invoices, resolve billing inquiries or disputes, and negotiate payment arrangements
• Collaborates with internal teams to resolve billing delays, missing data, and case rejections, ensuring accurate and timely invoicing
• Builds strong relationships with clients and cross-functional teams to gather necessary information and support accurate billing
• Provides weekly updates on outstanding balances and delivers monthly summary reports with detailed notes for each past-due client
• Leads regular meetings to review performance metrics, identify process gaps, and drive improvement initiatives aligned with departmental and organizational goals
• Analyzes billing trends, identifies recurring issues, and implements targeted process improvements to enhance collections and revenue cycle efficiency
• Supports revenue cycle initiatives by recommending optimized workflows, implementation strategies, and performance tracking systems to improve reimbursement and maximize cash collections
• Ensures compliance with HIPAA and privacy regulations while working with PHI (both paper and electronic)

Pay and Benefits

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA positions offer a pay range of $21—$25 USD.

About Natera

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team includes highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and many other professionals from world-class institutions. The company aims to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, as well as pregnancy and baby bonding leave, 401k benefits, commuter benefits, and an employee referral program. The company is committed to diversity and inclusion and welcomes applications from all qualified individuals.

Equal Opportunity Employer

Natera is an Equal Opportunity Employer committed to ensuring a diverse and inclusive workplace environment. We welcome people of different backgrounds, experiences, abilities, and perspectives. We take cyber crimes seriously and will collaborate with law enforcement authorities to prosecute any related cyber crimes.