Client Account Manager

Job Description

The Client Account Manager/Executive is the strategic face of Payment Services to the client, representing multiple business channels. They are responsible for the overall management of a book of accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals. Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance. Is the escalation point for both internal and external client issues.

What You’ll Do

• Manage and Grow Client Relationships
  • Own and manage a portfolio of client accounts, ensuring strong engagement, retention, and overall satisfaction
  • Drive account growth by identifying opportunities to expand services and increase profitability
  • Serve as a trusted advisor, aligning Payment Services solutions to client business objectives
• Deliver Strategic Insights
  • Analyze client performance data and translate insights into actionable recommendations
  • Present performance results and strategic recommendations in a clear, client-focused manner
  • Educate clients on industry trends, best practices, and emerging opportunities within payments
• Account Strategy & Renewals
  • Develop and execute account strategies that support long-term client success
  • Manage contract renewals and support negotiation efforts to ensure mutually beneficial outcomes

Basic Qualifications

• Associate's degree, or equivalent work experience
• Typically two or more years of client management experience in payments industry

Preferred Skills/Experience

• Strong contract negotiation, account management and project management skills
• Strong problem-solving and negotiation skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proven customer service/relations skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Strong presentation, interpersonal, verbal and written communication skills

Location

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law