Client Account Manager

About the Opportunity

Our client is a growing organization in the energy and advisory sector seeking a relationship-driven professional to join its customer success and retention team. This role focuses on strengthening existing client relationships, driving account growth, and delivering a high-quality customer experience.

Position Summary

The Client Account Manager will be responsible for managing a portfolio of existing customers, conducting proactive outreach, identifying growth opportunities, and ensuring long-term client satisfaction. This individual will serve as a trusted advisor while helping clients maximize the value of the organization's solutions.

Key Responsibilities

• Manage and develop relationships with existing clients.
• Conduct proactive customer outreach and account reviews.
• Identify opportunities for account growth, renewals, and additional services.
• Maintain accurate CRM records and customer activity.
• Collaborate with internal teams to support client success and business objectives.
• Resolve customer concerns and deliver exceptional service.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Previous experience in sales, account management, customer success, or client services.
• Strong customer service and relationship-building skills.
• Experience using CRM platforms.
• Energy industry experience is a plus but not required.
• Able to travel occasionally as needed.

Desired Skills

• Excellent verbal and written communication.
• Strong organization and time management abilities.
• Customer-focused approach with strong problem-solving skills.
• Ability to adapt in a fast-paced environment.
• Collaborative mindset and team-oriented attitude.
• Experience building long-term client relationships and driving account growth.