Client Account Manager

About the Company

Revenue Enterprises is a Customer Service Contact Center designed to support patient billing and customer service needs for our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

- Family-owned business where you become part of the family- not just a number - Award winning workplace: 2019-2025 Inside Arm voted us "Top 10 Best Places to Work" in our industry - Over 30 years of consistent and healthy growth with world class clients - Your voice is heard and appreciated - You are a part of the success with your ideas and your efforts - You are appreciated and valued - Stable base pay, plus monthly performance bonus opportunities

About the Position

The Client Account Manager is responsible for retaining and maintaining assigned client relationships while ensuring exceptional service delivery. This position acts as the primary liaison between clients and internal teams, including Administration, Finance, Operations, and IT.

• Responds promptly to client inquiries
• Captures and communicates client concerns, compliments, and business needs to the appropriate leadership team members in a clear and timely manner
• Coordinates reporting and documentation
• Supports performance review processes
• Works in close partnership with Operations Managers to drive client outcomes and ensure alignment on service execution
• Takes ownership of communication output, proactively providing updates and escalating needs to the appropriate leader when necessary
• Acts as a Client Advocate
• Foster trust, positivity, and transparency in every interaction, ensuring client priorities are communicated internally and executed effectively
• Participates in client meetings to represent Revenue Enterprises and ensure service quality and reporting needs are met

Key Accountabilities

• Proactive Client Relationship Management & Outreach: Build trust and deliver superior client service through regular communication and advocacy
• Preparation & Delivery of Accurate Client Reporting: Ensure timely, accurate, and clear reporting for all assigned clients
• Escalation & Accountability of Project Challenges: Identify issues early, escalate appropriately, and drive resolution
• Internal Coordination to Effectively Resolve Client Issues: Collaborate across departments to ensure client priorities are executed accurately and on time

Job requirements

• Must be comfortable traveling up to 50% of the time.
• High School diploma or equivalent; some college preferred.
• 1 - 3 years of experience in Client Account Management or B2B Client Services.
• Intermediate proficiency in MS Word, Outlook, and Excel required; familiarity with CRM tools preferred.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills with a focus on clarity and professionalism.
• Ability to analyze data, prepare accurate reports, and present findings to clients and internal stakeholders.
• Demonstrated problem-solving skills and proactive approach to client needs.
• Familiarity with healthcare compliance standards (HIPAA, FDCPA) preferred.