Client Account Manager

About the role

Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving clients ranging from local small businesses and nonprofits to regional and national brands. We're a close-knit team that takes pride in the work we put out — and we're growing. If you're someone who thrives on owning relationships, keeping things organized, and being the person clients actually trust to get it done, keep reading.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of client accounts from order placement through delivery
• Build and maintain strong, long-term client relationships through consistent, proactive communication
• Respond to inbound inquiries from new and existing clients via phone and email with professionalism and urgency
• Aid clients with quotes, pricing, and product questions using established guidelines
• Follow up on open orders, artwork approvals, and proofs to keep jobs on schedule
• Communicate order status and timelines proactively — before the client has to ask
• Collaborate with production, art, and shipping teams to resolve issues and keep workflow smooth
• Maintain organized records of client interactions, orders, and correspondence

Requirements

• 1–3 years in account management, client services, or a similar client-facing role — print, promo, apparel, or manufacturing experience is a strong plus
• Someone who takes ownership, follows through, and doesn't need to be chased down to get things done
• Strong written and verbal communication skills — organized, responsive, and clear
• Comfortable learning order management and production software
• Calm under pressure in a fast-paced, deadline-driven environment
• Reliable and detail-oriented with a genuine investment in doing the job well

Benefits

• $20–$24/hr depending on experience
• Paid Time Off (PTO)
• 401(k) retirement plan