Client Account Manager

About the role

Ministry Brands is looking for a Client Account Manager to join our growing team in Milton, GA. This position offers a hybrid working arrangement, with flexibility in attendance based on business needs.

Responsibilities

• Communicate regularly with each client to ensure a healthy relationship on behalf of our company
• Discover underlying risks, challenges, and opportunities among client stakeholders
• Resource each client with solutions tailored to their unique goals and requirements
• Work closely with internal teams to ensure a frictionless client experience
• Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account
• Conduct Account Review sessions at recurring intervals with each client partner
• Achie high renewal rates and cross-sell growth among our existing account portfolios
• Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores
• Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities

Requirements

• Passionate about assisting others and enthusiastic about helping purpose-driven organizations, primarily churches
• Bachelor’s degree or an equivalent combination of education and experience
• 2+ years of experience in client management, preferably in a setting with ongoing client relationships or related fields
• Excellent verbal and written communication, organization, and follow-up skills
• Experience in SaaS or technology industry, preferred
• Excellent analytical and problem-solving skills
• Ability to work independently and handle multiple priorities and deadlines simultaneously
• Ability to work effectively within a fast-paced, deadline-driven environment
• Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.)
• Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)
• Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook
• Translate technical data into meaningful and actionable customer solutions
• Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels
• Strong client focus with exceptional collaborative and influencing skills
• Excellent verbal and written communication, organization, and follow-up skills
• Self-motivated, resilient, creative problem solver with a strong work ethic, and high energy level

Qualifications

• Self-motivated, resilient, creative problem solver with a strong work ethic, and high energy level

Skills

• Excellent verbal and written communication, organization, and follow-up skills
• Ability to work independently and handle multiple priorities and deadlines simultaneously
• Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.)
• Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)
• Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook
• Translate technical data into meaningful and actionable customer solutions
• Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels

Benefits

• Roadmap to a balanced life with robust benefit offerings including:
• Robust healthcare options
• Flexible paid time off
• Up to 80 hours of paid sick/safe leave
• 11.5 days of fully paid holidays
• Paid parental leave
• Mental health support
• Professional development reimbursement
• Employee Recognition & Rewards

Pay

Compensation is commensurate with experience.

Schedule

This is a hybrid role with flexibility in attendance based on business needs.