Client Account Manager

Brief Description

Grow Your Career as a Client Account Manager at COURSER

If you're passionate about sales, thrive on problem-solving, and enjoy building long-term relationships, we want to talk. At Courser, we transform the industry by accelerating the growth of IT service providers. If you're ready to bring your strategic account management expertise to a fast-paced, innovative company, we want to hear from you.

About the role

• Serve as the strategic partner and primary point of contact for high-value client accounts.
• Lead regular check-ins, Quarterly Business Reviews, and status updates to ensure client satisfaction and alignment.
• Proactively resolve client concerns and align solutions with evolving client needs.
• Identify opportunities to expand services through upselling and cross-selling.
• Collaborate with internal teams to design, present, and renew solutions tailored to client goals.
• Track retention metrics and develop strategies that exceed client satisfaction benchmarks.
• Present performance reports and business insights to maintain trust and client confidence.

Responsibilities

• Serve as the strategic partner and primary point of contact for high-value client accounts.
• Lead regular check-ins, Quarterly Business Reviews, and status updates to ensure client satisfaction and alignment.
• Proactively resolve client concerns and align solutions with evolving client needs.
• Identify opportunities to expand services through upselling and cross-selling.
• Collaborate with internal teams to design, present, and renew solutions tailored to client goals.
• Track retention metrics and develop strategies that exceed client satisfaction benchmarks.
• Present performance reports and business insights to maintain trust and client confidence.

Requirements

• 2+ years of experience in client account management, ideally in IT or MSP environments.
• Good grasp of IT solutions— from cybersecurity and infrastructure to cloud and support services.
• Confidence presenting to C-level stakeholders and managing complex, multi-account portfolios.
• Excellent relationship-building, negotiation, and communication skills.
• Experience with tools like Salesforce, HubSpot, ConnectWise, or Autotask.
• Analytical mindset with the ability to identify patterns, risks, and growth opportunities.
• Adaptability and calm under pressure in a dynamic, high-volume setting.
• Demonstrated ability to grasp emerging technologies.

Qualifications

• Passionate about sales and problem-solving.
• Experience in IT or MSP environments.
• Strong interpersonal and communication skills.
• Ability to manage multiple clients and projects simultaneously.
• Knowledge of IT solutions and tools.
• Ability to adapt to new technologies and trends.

Skills

• Strategic account management.
• Client relationship management.
• IT solutions expertise.
• Communication and presentation skills.
• Collaboration and teamwork.
• Problem-solving and analytical thinking.
• Adaptability and resilience.
• Technical acumen.

Benefits

• Competitive salary with performance-based rewards.
• Comprehensive medical, dental, vision, and life insurance plans.
• 401(k) match to support your financial future.
• Unlimited vacation time after year one (10 vacation days your first year).
• 10 paid holidays— including your birthday and a floating holiday.
• Paid sick time and paid parental leave.
• Healthy lifestyle and Amazon Prime reimbursements.
• 40 hours of paid volunteer time to support your passions.
• Learning & development programs to advance your career.

Pay

Competitive salary with performance-based rewards.

Schedule

Full-time position.

Benefits

• Comprehensive medical, dental, vision, and life insurance plans.
• 401(k) match to support your financial future.
• Unlimited vacation time after year one (10 vacation days your first year).
• 10 paid holidays— including your birthday and a floating holiday.
• Paid sick time and paid parental leave.
• Healthy lifestyle and Amazon Prime reimbursements.
• 40 hours of paid volunteer time to support your passions.
• Learning & development programs to advance your career.

Equal Opportunity Employer

We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.