Client Account Manager

About the role

This role is highly client-facing, focusing on driving engagement, supporting plan growth, and helping practices maximize the value of their partnership with Nest.

Responsibilities

• Manage and grow relationships across a portfolio of partner hospitals while serving as a trusted resource for client success, engagement, and long-term partnership growth.
• Proactively support clients through strategic touchpoints, customer-facing processes, performance reporting, and relationship management that drive engagement, encourage plan growth, and remove roadblocks to success.
• Contribute to building scalable client success initiatives and operational processes that support Nest’s continued growth.
• Analyze client trends, engagement patterns, and initiative performance to identify opportunities for growth, improved adoption, and stronger client outcomes.
• Translate data into clear, actionable recommendations and scalable processes that support continuous improvement across the customer experience.
• Work closely with Hospital Success on onboarding and lifecycle support, partner with Product and Engineering on bugs and usability issues, and support Sales with customer readiness, renewals, and testimonials.
• Contribute to a high-performing customer experience environment with opportunities to grow into future leadership responsibilities.
• Support a culture of accountability, collaboration, and customer-first thinking while helping improve processes, strengthen client relationships, and drive team success across the organization.

Requirements

2-5 years of SaaS customer support experience, including team leadership; Startup experience required; strong communicator across email, phone, and chat in high-stakes environments; analytical and data-driven with the ability to surface insights and communicate them clearly; proven track record of supporting customer growth, retention, and long-term success; growth-minded leader focused on developing teams, improving processes, and elevating the customer experience; collaborative, low-ego leader who removes roadblocks and helps both clients and teammates succeed; strong organizational, prioritization, and time management skills; skilled at managing relationships across clients and cross-functional internal teams; comfortable navigating ambiguity in a rapidly evolving startup environment; self-directed and able to operate effectively with minimal oversight.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Not specified.

Pay

$75K - $85K

Schedule

Not specified.