Clerical Supervisor II

Responsibilities

• Responsible for overall front end revenue cycle functions.
• Effect ongoing quality, productivity and efficiency in daily operations of departments and services by providing office management and supervision of non-clinical employees.
• Serve as administrative and financial resource person.
• Provide backup support for all administrative positions.
• Interface with referral sources, insurers, hospital staff, physicians, and customers.
• Areas of responsibility include but not limited to: referrals/orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing.
• Supervise between 10 and 19 FTEs.

Requirements

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. Associates Degree in Health or Business Administration.
• Experience: Two years of clerical experience in a medical office setting, required. With one year of supervisory experience, preferred.
• Additional Skills (required): Knowledge of organization policies and procedures. Knowledge of fiscal management and human resource management techniques. Knowledge of office management techniques and practices. Knowledge of computer systems and applications. Skill in gathering, analyzing, and evaluating data. Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to exercise initiative, problem-solving, decision-making. Ability to read, interprets, and applies clinic policies and procedures. Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities.
• Physical requirements: Stand and move around the majority of the day; climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch.

About Novant Health

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.