Clerical Supervisor II

Location: Psychiatry Associates Huntersville

Schedule: 8:00 AM–5:00 PM, Monday – Friday

About the role

You will supervise the ongoing quality, productivity, and efficiency in daily operations of departments and services by providing office management and supervision of non-clinical employees, serving as an administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, clinic staff, physicians, and patients.

Responsibilities

• Supervise front-end functions and daily operations of departments and services
• Provide office management and supervision of non-clinical employees
• Serve as an administrative and financial resource person
• Provide backup support for all administrative positions
• Interface with referral sources, insurers, clinic staff, physicians, and patients

Requirements

• High School diploma or GED (required)
• 2-year / Associate Degree in Health or Business Administration (preferred)
• Two years of clerical experience in a medical office setting (required)
• One year of supervisory experience (preferred)

Skills

• Knowledge of organization policies and procedures
• Knowledge of fiscal management and human resource management techniques
• Knowledge of office management techniques and practices
• Knowledge of computer systems and applications
• Skill in gathering, analyzing, and evaluating data
• Skill in written and verbal communication
• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations
• Ability to exercise initiative, problem-solving, and decision-making
• Ability to read, interpret, and apply clinic policies and procedures
• Ability to identify problems and recommend solutions
• Ability to establish priorities and coordinate work activities

Physical requirements

• Stand and move around the majority of the day
• Climb, lift patients and equipment
• Sit occasionally
• Bend and stoop
• Push / pull wheelchairs, carts, and beds
• See, hear, speak, smell, and touch

Benefits

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.