Clerical Supervisor II

Department: Adult Primary Care • Location: Winston-Salem, NC

About the role

The Clerical Supervisor II provides day-to-day leadership and oversight for a team of 9 clerical team members in a high-volume clinic. This position is responsible for supporting daily operations, ensuring effective staffing and coverage, monitoring time and attendance, and maintaining efficient front-office workflows.

Responsibilities

• Supervise, coach, and support a team of 9 clerical team members.
• Manage daily staffing, coverage, and workflow to support clinic operations.
• Monitor and approve time and attendance and assist with time reporting.
• Utilize Epic and Excel to track, monitor, and manage operational information.
• Provide hands-on coverage and support for phones, referrals, and front-desk operations as needed.
• Assist with managing high-volume patient traffic and ensuring a positive patient experience.
• Assist with training, onboarding, and performance management of clerical staff.

Requirements

• High School Diploma or GED, required.
• Two years of clerical experience in a medical office setting, required.
• One year of supervisory experience, preferred.
• Associate Degree in Health or Business Administration, preferred.

Skills

• Knowledge of organization policies and procedures.
• Knowledge of fiscal management and human resource management techniques.
• Knowledge of office management techniques and practices.
• Knowledge of computer systems and applications (Epic and Microsoft Excel).
• Skill in gathering, analyzing, and evaluating data.
• Skill in written and verbal communication.
• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations.
• Ability to exercise initiative, problem-solving, and decision-making.
• Ability to read, interpret, and apply clinic policies and procedures.
• Ability to identify problems and recommend solutions.
• Ability to establish priorities and coordinate work activities.

Physical requirements

• Stand and move around the majority of the day.
• Climb; lift patients and equipment; sit occasionally; bend and stoop.
• Push/pull wheelchairs, carts, and beds.
• See, hear, speak, smell, and touch.

Preferred Qualifications

• Previous supervisory or team leadership experience in a healthcare or high-volume clinic setting.
• Experience with Epic and Microsoft Excel.
• Strong organizational, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Schedule

Monday–Friday, 8:00 AM–5:00 PM