Clerical Assistant 2 - Luzerne County Assistance Office (Bilingual)

About the role

The Clerical Assistant 2 position with the Pennsylvania Department of Human Services offers a chance to support families and individuals in Luzerne County. This role allows you to be part of a team that keeps essential services running smoothly. You will help maintain accurate records and ensure the office operates efficiently. Join an organization that values your dedication and attention to detail.

Responsibilities

This role provides essential clerical support that helps ensure the accurate and timely processing of information for Income Maintenance Programs. As a Clerical Assistant 2, you will perform the following duties:

• Data Entry: Enter information into designated systems and verify that all transactions are correct and compliant
• Application Processing: Handle various application tasks including import, clearance, registration, and distribution
• Inquiry Work: Review documents and complete transactions while ensuring accuracy and meeting deadlines
• Telephone Support: Receive calls, relay messages, provide coverage, and contact individuals when directed
• Reception Duties: Greet visitors, manage schedules, provide information, and direct individuals appropriately
• Mail and Records: Sort, scan, process, and distribute mail and materials in line with policies and procedures

Requirements

Minimum Experience and Training Requirements: Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training.

This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position. You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. Hiring preference for this vacancy will be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position candidates who reside in other counties may be considered. You must be able to perform essential job functions. Legal Requirements: You must pass a background investigation. A conditional offer