Clerical Assistant 2 - Lehigh County Assistance Office

About the Role

The Clerical Assistant 2 position at the Pennsylvania Department of Human Services Lehigh County Assistance Office offers an opportunity to support vital programs aiding individuals and families in the community. This role allows for skill development within a mission-driven agency, emphasizing accuracy, public service, and communication.

Responsibilities

• Data Entry: Input information into automated systems, ensuring compliance with established rules.
• Application Processing: Receive, register, and route applications according to procedures.
• Clearance Review: Interpret documents and record results to complete required clearances.
• Public Interaction: Greet visitors, manage appointments, and provide basic information courteously.
• Mail Handling: Sort, scan, and distribute incoming and outgoing mail and related materials.
• File Management: Maintain, organize, and retrieve case records in both paper and electronic formats.

Work Schedule and Conditions

Full-time employment, 37.5 hours per week, with work hours from 8:30 AM to 5:00 PM, Monday through Friday, including a 1-hour lunch. Travel and overtime may be required. Duties are performed in a controlled office environment, with potential reassignments to different work sites in counties with District Offices. Telework may be eligible part-time, subject to specific conditions and approval.

Qualifications

• Six months as a Clerical Assistant 1 (Commonwealth or equivalent Federal Government job title) or graduation from high school, or an equivalent combination of experience and training.
• Must meet PA residency requirements, with hiring preference for Lehigh County residents.
• Ability to perform essential job functions and pass a background investigation.

Legal and Application Requirements

Applicants must submit detailed information on their application to support eligibility, including relevant experience and education. Unofficial transcripts are required if claiming education. Late applications will not be accepted. Veterans are encouraged to apply, and accommodations for disabilities are available upon request. The Commonwealth is an equal opportunity employer committed to diversity and inclusion.

Examination Information

The application, including supplemental questions, serves as the exam for this position. Scores are based on the information provided and are valid only for this posting. Applicants may only apply once, and results will be communicated via email.