Clerical Assistant 2 - Lackawanna County Assistance Office

As a Clerical Assistant 2 with the Department of Human Services' Lackawanna County Assistance Office, you will play a key part in keeping office operations running smoothly. This role offers opportunities to learn, build confidence, and support programs that serve families across the state. You will work in a setting that encourages growth and dependability, strengthening your administrative abilities while helping your community.

Responsibilities

• Data Entry: Input case information accurately into automated systems
• Application Processing: Receive, register, and route applications following established procedures
• Inquiry Review: Interpret documents and complete clearance transactions with accuracy
• Phone Support: Receive calls, relay messages, and provide information as directed
• Reception Tasks: Greet visitors, manage schedules, and direct individuals appropriately
• Mail Handling: Sort, scan, and distribute incoming and outgoing mail and related materials

Schedule

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday through Friday with a 1-hour lunch
• This position may be eligible to telework part time; specific details will be discussed during the interview process. Telework requires a securely configured high-speed internet connection and an approved location inside Pennsylvania. If unable to telework, you may report to the headquarters office in Scranton, PA. Telework eligibility is subject to change at any time.

Benefits

• Excellent benefits package
• Contractual pay increases
• Paid holidays and leave entitlements
• Opportunity for advancement and shift selection

Pay

Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin at a starting salary of $36,831 (before taxes).

Work Conditions

• Assigned duties are performed in a controlled office environment
• In counties with District Offices, employees may be reassigned to different work sites due to operational needs; reassignments will comply with contract language

Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training
• Must meet the PA residency requirement
• Must be able to perform essential job functions
• Must pass a background investigation; a conditional offer of employment will require submission of criminal history reports

Hiring preference for this vacancy will be given to candidates who live within Lackawanna County. If no eligible candidates from Lackawanna County apply, candidates from other counties may be considered.