Clerical Assistant 2 - Cumberland County Assistance Office

About the role

The Clerical Assistant 2 position with the Department of Human Services, Cumberland County Assistance Office supports vital services that help individuals and families. This role allows you to grow your office skills while contributing to a mission that strengthens communities. The Department of Human Services welcomes individuals who want to make a positive impact.

Description of Work

• Data Entry Accuracy: Enter information into agency systems and review results for correctness and compliance.
• Application Processing: Handle incoming applications, complete clearances, register documents, and distribute materials according to procedures.
• Inquiry Review: Interpret documents, complete transactions, and record results to ensure that all clearances are completed on time.
• Telephone Support: Answer calls, relay messages, and provide phone coverage to deliver timely communication.
• File Maintenance: Create, maintain, and update paper and electronic files according to procedures.
• Computer Operation: Operate office equipment such as personal computers, copy machines, and telephones.

Work Schedule and Additional Information

Full-time employment. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Travel and overtime as needed. Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).

Work Conditions

Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment. Telework: This position may be eligible to telework part-time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Carlisle, PA. The ability to telework is subject to change at any time.

Qualifications

Minimum Experience and Training Requirements: Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. Hiring preference for this vacancy will be given to candidates who live within Cumberland County. If no eligible candidates who live within Cumberland County apply for this position, candidates who reside in other counties may be considered. You must be able to perform essential job functions.

Legal Requirements

A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. You must pass a background investigation.

How to Apply

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans

Pennsylvania law (51 Pa. C.S.7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

711 (hearing and speech disabilities or other individuals).