Clerical Assistant 2 - Washington County Assistance Office

About the role

As a Clerical Assistant 2 with the Department of Human Services, you will support essential office processes that help clients receive timely services. This role provides a mix of communication, organization, and daily problem solving. It is ideal for someone who enjoys a busy environment and takes pride in reliable work. Become part of a dedicated team that keeps operations moving smoothly.

Responsibilities

• Data Entry: Enter application and renewal information into required electronic systems
• Reception Support: Greet visitors, assist clients, and provide coverage for the reception area when needed
• Document Processing: Scan, sort, import, and track all correspondence, mail, and electronic submissions
• Communication Tasks: Answer phones, respond to messages, and forward inquiries to appropriate staff
• Record Maintenance: Update clerical logs, control documents, and tracking systems according to procedures
• Special Duties: Submit weekly EBT log to Administrative Officer and maintain physical cards.

Requirements

• Must meet PA residency requirement (preference given to candidates living in Washington County; otherwise candidates from other counties may be considered)
• Must be able to perform essential job functions
• Conditional offer requires submission of criminal history reports and passing a background investigation

Qualifications

• Six months experience as a Clerical Assistant 1 (Commonwealth or equivalent Federal Government job title) OR
• High school graduation OR
• An equivalent combination of experience and training

Benefits

• Free parking
• Excellent benefits package
• Contractual pay increases
• Paid holidays and leave entitlements
• Opportunity for advancement and shift selection
• Great work environment
• Telework eligibility (part‑time, subject to approval; requires secure high‑speed internet and approved Pennsylvania location; otherwise report to Washington, PA headquarters)

Pay

Starting salary: $36,831 per year (before taxes) for candidates new to Commonwealth employment.

Schedule

Full‑time, 37.5 hours per week. Work hours: 8:30 AM – 5:00 PM, Monday‑Friday with a 60‑minute lunch. Travel and overtime may be required as needed.