Claims Coordinator

About the Company

Prime's enviable reputation within the transportation industry is a culmination of more than forty-five years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non-driving alike, is selected for their outstanding ability to perform well beyond typical expectations. Positive, enterprising, and highly-motivated individuals who possess the talent, creativity, and drive to excel routinely succeed once they join the Prime Team. The stated goal of Prime is simply to strive to be the best, not necessarily the biggest. The Prime Team cooperates to exceed customer requirements by providing exceptional customer service. Prime has been built on the philosophy that providing the best staff with the best equipment, the best support system, and the best training ultimately leads to the best customer service. Prime's continued success is a direct result of a corporate culture that instills and inspires each associate to remain committed to reaching the pinnacle of their inherent potential.

Responsibilities

• Enter new claims and update existing claim records accurately in company systems.
• Communicate with owner operators to gather details, request documentation, answer questions, and provide updates.
• Maintain organized claim notes, files, follow-up dates, and supporting documentation.
• Review information for accuracy, completeness, and consistency.
• Follow up on missing documents, pending responses, and unresolved items.
• Work with internal departments and escalate urgent or complex claim issues as needed.

Requirements

• Previous claims, transportation, customer service, or administrative experience preferred.
• Strong attention to detail and accurate data entry skills.
• Clear and professional communication skills.
• Organized and able to manage multiple follow-ups and deadlines.
• Comfortable learning and using company systems and Microsoft Office applications.

Qualifications

Any combination of education, training, and experience providing the required knowledge, skills, and abilities.

• A Bachelor’s Degree from an accredited University in a Business or related field is preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

• This position requires being able to sit and remain focused and motivated for long periods of time.
• Able to multitask between the computer, phone, and different projects.

Working Environment

• Primarily indoors with heating and cooling regulated in a general office environment.
• Call volume can be heavy at times.
• On-site attendance is required.