Claims Coordinator

About the role

We are seeking a talented individual to join our team at Torrent. This role will be based in Kalispell, or can be performed Remotely Nationwide.

Responsibilities

• Cooking onboarding of new litigation matters, including confirming assignment, notifying stakeholders, distributing claim documentation to defense counsel, and identifying applicable policies and coverages.
• Maintaining accurate litigation files, case tracking systems, and related documentation, ensuring records are complete, organized, and accessible.
• Processing monthly litigation invoices, including onboarding, review, filing, FEMA submission, status tracking, and coordination of payment issuance.
• Aiding in the development, implementation, and maintenance of standard operating procedures, templates, and correspondence for litigation and claims coordination.
• Serving as a liaison among legal teams, finance, external agencies, clients, underwriters, and other parties to support efficient communication and compliance.
• Aiding in audit preparation by organizing, compiling, and submitting requested documentation and reports within required timelines.
• Reviewing claims reports, documentation, and system information for accuracy, completeness, and compliance with established service standards.
• Monitoring deadlines and incoming communications, prioritizing workload, following up on missing documentation, and conducting research to support claims analysis and resolution.

Requirements

• Strong written and verbal communication skills with the ability to maintain confidentiality and use sound judgment when handling sensitive information.
• Excellent organizational skills and attention to detail.
• The ability to independently identify, manage, and prioritize multiple deadlines in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Word, Excel, Outlook, and Teams.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Prior claims experience, including experience in claims or insurance litigation.
• NFIP experience.

Skills

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to independently identify, manage, and prioritize multiple deadlines in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Word, Excel, Outlook, and Teams.

Benefits

We offer a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At Torrent, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating insurance experiences of the future.

Pay

The applicable base salary range for this role is $48,000 to $102,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Schedule

All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.