Claims Coordinator

Description Job Summary: A Claims Coordinator manages the insurance claims process from start to finish. They submit claims, track progress with adjusters, keep accurate records, and update clients. They act as the main contact between the client and the insurance carrier. Full-time, on-site position, Monday through Friday | 8am - 4:30 | Please note that this role may appear under a similar title on some of our recruiting platforms. Why Dimond Bros.? Great Benefits PackageHealth, Dental, Vision, 401(k) matching, Paid time off, Life Insurance, Short-Term & Long-Term InsuranceSeasonal Half-Day FridaysGrowth OpportunitiesMission-Driven WorkPeople-First Culture Key Responsibilities Submit claims accurately and on timeMonitor and respond to claim-related emailsCollect information needed for claims and assist adjustersKeep clients informed with updates and next stepsAnswer claim questions promptlyMaintain detailed and accurate claim recordsEscalate complex or high-value claims to senior staffHelp track and maintain loss run reports Position Requirements Position Requirements 1-3 years of commercial insurance experience and/or commercial claim experience, either company or agency level2+ years proven customer service interaction and problem solvingP&C Insurance LicenseCommitment to Claim Designation preferredStrong independent judgment with excellent communication, customer service, and interpersonal skills.Knowledgeable in commercial insurance policies and the full claims process. About the Organization Dimond Bros. Insurance, LLC has been in the business of helping people like you find insurance solutions for individuals, businesses, and government entities for over 150 years. Founded in 1867 by Albert Dimond in Arcola, Illinois, our small agency of just two employees has grown to be one of the largest independent insurance agencies with locations in Illinois, Indiana, South Carolina, and Wisconsin. Our great people make Dimond Bros. a great place to work! Apply now to join our family! EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.