Claims Coordinator

Manage the insurance claims process from start to finish, acting as the main contact between the client and the insurance carrier.

Responsibilities

• Submit claims accurately and on time
• Monitor and respond to claim-related emails
• Collect information needed for claims and assist adjusters
• Keep clients informed with updates and next steps
• Answer claim questions promptly
• Maintain detailed and accurate claim records
• Escalate complex or high-value claims to senior staff
• Help track and maintain loss run reports

Requirements

• 1-3 years of commercial insurance experience and/or commercial claim experience, either company or agency level
• 2+ years proven customer service interaction and problem solving
• P&C Insurance License
• Commitment to Claim Designation preferred
• Strong independent judgment with excellent communication, customer service, and interpersonal skills
• Knowledgeable in commercial insurance policies and the full claims process

Benefits

• Health, Dental, Vision
• 401(k) matching
• Paid time off
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Seasonal Half-Day Fridays

Schedule

• Full-time, on-site position
• Monday through Friday, 8:00 AM – 4:30 PM

About the Organization

Dimond Bros. Insurance, LLC has been helping people find insurance solutions for individuals, businesses, and government entities for over 150 years. Founded in 1867 by Albert Dimond in Arcola, Illinois, our small agency of just two employees has grown into one of the largest independent insurance agencies with locations in Illinois, Indiana, South Carolina, and Wisconsin.