Claims Coordinator

About the Role

We’re looking for a Claims Coordinator to be the heartbeat of our Restoration Division. You’ll manage claims from start to finish, keeping customers, field teams, and insurance providers in sync. If you thrive in a fast-paced environment and love keeping things organized, this role is for you!

Responsibilities

• Be the main point of contact for customers, providing updates and support.
• Coordinate field personnel schedules for efficient service delivery.
• Ensure compliance tasks and job deadlines are met.
• Upload and organize job-related photos and documents in real time.
• Gather missing homeowner and insurance information as needed.
• Assist customers with job-related questions.
• Handle customer concerns, document resolutions, and escalate as necessary.

Requirements

• High School Diploma or GED (Bachelor’s or equivalent experience preferred).
• Strong customer service and problem-solving skills.
• Proficiency in Microsoft Office and CRM software.
• Excellent time management and multitasking abilities.
• Ability to work in a fast-paced, team-oriented environment.
• Self-motivated with a strong attention to detail.

Physical & Work Conditions

• Occasionally lift up to 20 lbs.
• Prolonged sitting, typing, and phone use.
• Frequent communication and data entry tasks.

Benefits

• Medical, Dental, Vision, Disability, and Life Insurance
• Paid Time Off (PTO) + 8 Paid Holidays
• 401(k) with Company Match