Claims Coordinator
ServiceMaster CDR · Willowick, OH · 2 wk ago
On-siteFinanceFull-time
About the Role
We’re looking for a Claims Coordinator to be the heartbeat of our Restoration Division. You’ll manage claims from start to finish, keeping customers, field teams, and insurance providers in sync. If you thrive in a fast-paced environment and love keeping things organized, this role is for you!
Responsibilities
- Be the main point of contact for customers, providing updates and support.
- Coordinate field personnel schedules for efficient service delivery.
- Ensure compliance tasks and job deadlines are met.
- Upload and organize job-related photos and documents in real time.
- Gather missing homeowner and insurance information as needed.
- Assist customers with job-related questions.
- Handle customer concerns, document resolutions, and escalate as necessary.
Requirements
- High School Diploma or GED (Bachelor’s or equivalent experience preferred).
- Strong customer service and problem-solving skills.
- Proficiency in Microsoft Office and CRM software.
- Excellent time management and multitasking abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Self-motivated with a strong attention to detail.
Physical & Work Conditions
- Occasionally lift up to 20 lbs.
- Prolonged sitting, typing, and phone use.
- Frequent communication and data entry tasks.
Benefits
- Medical, Dental, Vision, Disability, and Life Insurance
- Paid Time Off (PTO) + 8 Paid Holidays
- 401(k) with Company Match