Claims and Litigation Manager

About the role

Under the general direction of the Director of Claim Services, the Claims and Litigation Manager manages the University’s claims to achieve optimal outcomes, balancing indemnity paid and expense incurred. The role involves regularly sharing pertinent claims information to avoid, reduce, and mitigate risk. The Claims and Litigation Manager manages a variety of claims, including medical professional liability, employment practices liability, auto liability, general liability, and property claims, and may collaborate with the University's third party administrators and other consultants.

Responsibilities

• Managing claims and lawsuits (80%)
  • Perform investigations, including in-person and on-site meetings, interviews and site work
  • Determine appropriate coverage source for entities and individuals named in claims and lawsuits
  • Negotiate settlements within delegated authority; obtaining authority in excess of delegation
• Collaborating on liability claims handled by the University’s third party claims administrator (10%)
  • Provide initial direction to third party administrator for each claim and collaborate on the direction of the claim as it progresses through optimal resolution
  • Work with third party administrator(s) on collaboration and meetings with UW stakeholders and indemnitees, investigation techniques, settlement evaluations, negotiations, and UW-specific matters
  • Review and authorize settlement of claims within delegated authority, as appropriate
• Reporting and Communicating on Claims and Claim Trends (7%)
  • Communicate with the Attorney General’s Office, Human Resources, Special Assistant Attorneys General, University schools, colleges and divisions, and consulting professionals
  • Make presentations to audiences of various sizes on claim trends and risk management
  • Identify and recommend policy changes related to liability lessons and trends
  • Report claims to insurers as needed on claims and fulfilling their communication and timeliness requirements
• Fulfilling claims-related safety and regulatory responsibilities and special projects as assigned (3%)
  • Provide information to and support for individual indemnitees against whom a claim or lawsuit has been made/filed
  • Provide training and knowledge transfer to others in Claim Services and to other University audiences as appropriate
  • Prepare reports to appropriate regulatory agencies including but not limited to CMS for Medicare beneficiaries and the State Disciplinary Boards and the National Practitioner Data Bank as required for medical malpractice claims

Requirements

• Bachelor’s degree in business administration or related field
• Five years of experience with claims and litigation management, which may include: medical professional, general, auto, property, employment practices and/or other claims
• Excellent written and oral communication skills, with the ability to communicate effectively with diverse audiences and make presentations to large groups
• Ability to analyze, interpret, and apply complex rules and regulation toward effective problem solving and claim evaluations
• Ability to develop and deliver presentations conveying claim trends and information
• Ability to effectively and efficiently use computer systems and databases, including detailed data entry
• Demonstrated customer service skills
• Superior negotiation skills
• Strong planning and organization skills and multi-tasking ability
• Demonstrated commitment to continuing education and skill development

Qualifications

• Public Sector claims experience
• Third party claims administration experience
• Associate in Claims and/or Chartered Property Casualty Underwriter designation(s)

Pay

Annual pay range: $108,000.00 – $153,000.00

Schedule

First Shift (United States of America)