Claims Adjuster- Bilingual

Position Overview

The Claims Examiner - Bilingual reports to a Claims Team Manager and works directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team. They handle all Warranty insurance claims for major clients in a diverse portfolio, which includes home warranty, consumer electronics, and mobile industries.

Key Competencies And Responsibilities

• Answer incoming phone calls, emails, and other correspondence concerning insurance and warranty claims in a professional manner.
• Interface with the insured and other stakeholders concerning claims related matters.
• Investigate claims, evaluate each request to determine if AIG should approve or deny.
• Adjudicate and settle claims according to fair claims practices.
• Be familiar with state statues concerning claims practices.
• Maintain knowledge of industry and asset coverage types.
• Handle research assignments and reporting as delegated by management.
• Maintain good working relationships during all contacts with clients, even during difficult conversations.
• Answer claims and coverage questions from other departments.
• Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
• Act professionally at all times.
• Perform additional duties and work as assigned.
• Support all Spanish claims activities for US and Global programs.

What We Are Seeking

• Must demonstrate and maintain strong ethics.
• Must be proficient in both English and Spanish.
• A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment).
• Excellent verbal and written communication skills.
• Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations.
• Analytical skills and the ability to search the internet for answers and market data.
• Results oriented, and able to work well under pressure.
• Excellent organizational skills- flexible with moving from project to project while keeping track of progress.
• A professional attitude- we are looking for someone enthusiastic, reliable, and a team player.
• Effective written and verbal communication skills.
• Basic Excel, Word, and Outlook skills.
• Great interpersonal communication.
• Ability to consistently meet deadlines.

Benefits

• Automatic employer contribution into 401k account, with an additional employer match opportunity.
• Competitive Medical, Dental and Vision insurance plans.
• Opportunity to earn a performance-based annual bonus.
• A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off.
• Tuition reimbursement after one year of employment.