Bilingual Claims Assistant

Argo Group is an underwriter of specialty insurance products in the property and casualty market, offering a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses.

About the role

We are looking for a highly capable Bilingual Claims Assistant to join our team and work from our Omaha office. Alternatively, this role can be filled in our Chicago, Los Angeles, Richmond, or Albany offices. This is a 100% in-office position requiring on-site work during standard business hours. The position reports to a Claims Support Supervisor based in Houston and provides robust clerical support to a nationwide team of Claims Adjusters while delivering exceptional customer service to brokers, claimants, and insureds.

Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.

Responsibilities

• Provide clerical support to a nationwide team of claims adjusters by entering stop/cancel/release of checks, processing cash receipts, working check exceptions, and completing complex state forms.
• Maintain accurate claims data by inputting data and policy information for new and existing claims.
• Enhance customer experience through extensive communication: answering incoming calls, processing electronic mail, preparing written correspondence, and handling outgoing mail. The majority of each workday is spent communicating on the telephone.
• Review each claim for payment, documenting date issued and check number, and researching financials to verify payment information.
• Review outstanding checks across various claim systems, determine payment status, prepare letters as needed, and document findings in FSITrack.

Requirements

• High school diploma (or equivalent) and 3 years’ prior relevant work experience; or a vocational/technical education with at least one year of relevant work experience.
• Highly accurate typing with a speed of at least 50 wpm.
• Fluency in both English and Spanish (reading, speaking, and writing).
• Exceptional customer service focus and strong communication skills, particularly on the telephone.
• Extreme attention to detail and effective time management to prioritize workload while handling multiple tasks and deadlines.
• Ability to collaborate effectively in a team environment and build productive relationships with peers and business partners.
• Proficient in MS Office Suite and other business-related software.
• Demonstrated commitment to continuous learning and self-development.

Preferred Qualifications

• Bachelor’s degree from an accredited university or industry designations (preferred but not required).

Pay

• Richmond: $26.76 - $30.80 per hour ($55,651 - $64,066 annualized)
• Albany and Chicago: $29.29 - $33.88 per hour ($60,924 - $70,461 annualized)
• Los Angeles: $32.04 - $37.11 per hour ($66,646 - $77,193 annualized)

In addition to base salary, this position is eligible for an annual bonus based on company and individual performance, as well as a generous benefits package.

Benefits

• Comprehensive benefits program including health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Professional development opportunities.

About Working in Claims at Argo Group

Argo Group values its claims professionals and offers challenging, diverse, and impactful work. Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions. The claims team operates in a collaborative environment with a flat organizational structure, fostering interaction with senior management and expeditious claim resolution. We inspire innovation, welcome employee suggestions, and reward creative ideas. Our inclusive and diverse team strives to create a welcoming space for everyone.

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.