Bilingual Claims Assistant

Argo Group is an underwriter of specialty insurance products in the property and casualty market, offering a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses.

About the role

We are looking for a highly capable Bilingual Claims Assistant to join our team and work from our Omaha office. Alternatively, this role can be filled in our Chicago, Los Angeles, Richmond, or Albany offices. This is a 100% in-office position requiring five days a week on-site to strengthen our culture, build team connections, and drive profitability. The position reports to a Claims Support Supervisor based in Houston and provides robust clerical support to a nationwide team of Claims Adjusters while delivering exceptional customer service to brokers, claimants, and insureds. Overtime may be assigned as business needs dictate.

Responsibilities

• Provide clerical support to a nationwide team of claims adjusters by entering stop/cancel/release of checks, processing cash receipts, working check exceptions, and completing complex state forms to facilitate timely and accurate claims management.
• Maintain accurate claims data by inputting policy information for new and existing claims.
• Enhance customer experience through extensive communication: answering incoming calls, processing electronic mail, preparing written correspondence, and handling outgoing mail (majority of the workday is spent on the telephone).
• Review claims for payment, documenting date issued and check number, and researching financials to verify payment information.
• Review outstanding checks across various claim systems, determine if payments are still outstanding or returned, prepare letters as needed, and document findings in FSITrack.

Requirements

• High school diploma (or equivalent) and 3 years’ prior relevant work experience; or vocational/technical education with at least one year of relevant work experience.
• Highly accurate typing speed of at least 50 wpm.
• Fluency in reading, speaking, and writing both English and Spanish.
• Exceptional customer service focus and strong communication skills, particularly on the telephone.
• Extreme attention to detail and effective time management to prioritize workload and meet deadlines.
• Ability to collaborate in a team environment and build productive relationships with peers and business partners.
• Proficient in MS Office Suite and other business-related software.
• Demonstrated ability to thrive in a fast-paced, evolving environment with flexibility and resourcefulness.
• Solution-focused mindset with a relentless desire for self-development and continuing education.

Preferred Qualifications

• Bachelor’s degree from an accredited university or industry designations (preferred but not required).

Pay

• Richmond: $26.76 - $30.80 per hour ($55,651 - $64,066 annualized)
• Albany and Chicago: $29.29 - $33.88 per hour ($60,924 - $70,461 annualized)
• Los Angeles: $32.04 - $37.11 per hour ($66,646 - $77,193 annualized)

In addition to base salary, this position is eligible for an annual bonus based on company and individual performance.

Benefits

• Comprehensive benefits program including health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Professional development opportunities.

About Working In Claims At Argo Group

Argo Group values claims professionals and offers challenging, diverse, and impactful work. Adjusters are empowered with broad authority and encouraged to develop creative solutions for each case. The claims team operates in a collaborative environment with a flat organizational structure, fostering interaction with senior management and expeditious claim resolution. We inspire innovation, welcome employee suggestions, and reward creative ideas. Our inclusive and diverse team strives to create a welcoming space for everyone.

Applicants must be legally authorized to work in the United States; sponsorship for employment visas is not available at this time.