Bilingual Claims Assistant

About the role

We are looking for a highly capable Bilingual Claims Assistant to join our team and work from our Omaha office. Alternatively, this role can be filled in our Chicago, Los Angeles, Richmond, or Albany offices. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a Claims Support Supervisor, based in Houston.

This role is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.

Responsibilities

• Provide clerical support to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.
• Keep our claims data accurate by inputting data and policy information for new and existing claims.
• Extensively communicate with our customers and enhance their customer experience by – answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail.
• Review each claim for payment, documenting date issued and check number. Researching financials to verify payment information.
• Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack.

Qualifications

• Basic job knowledge of Service Center policies, systems, and procedures, as well as an exceptional customer service focus obtained through: A high school diploma (or equivalent) and 3 years’ prior relevant work experience; or A vocational or technical education with at least one year of relevant work experience.
• Highly accurate typing with speed of at least 50 wpm.
• The ability to communicate clearly on the telephone is crucial. The ability to read, speak, and write English fluently is required. The ability to read, speak, and write Spanish fluently is also required.
• Being extremely detail oriented.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
• A strong sense of accountability and pride in completing an excellent work product.
• A strong focus on execution in getting things done right.

Skills

• Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity.
• Being solution (not problem) focused
• Thinking with a global mindset first.
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.
• Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback.
• Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease.
• Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.
• Proficient in MS Office Suite and other business-related software.

Pay

The base salary range for this position is as follows: Richmond Pay Range: $26.76 - $30.80 per hour ($55,651 - $64,066 annualized) Albany and Chicago Pay Range: $29.29 - 33.88 per hour ($60,924 - $70,461 annualized) Los Angeles Pay Range: $32.04 - $37.11 per hour ($66,646 - $77,193 annualized)

In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

Benefits

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.