Bilingual Claims Representative

Key Responsibilities

• Handle incoming customer calls related to fraud and claims.
• Investigate potentially fraudulent activity and assist with resolving customer concerns.
• Navigate multiple systems and applications to research information and complete assigned work.
• Independently prioritize daily responsibilities while meeting team and operational expectations.
• Provide guidance and subject matter expertise to less experienced team members on complex fraud and claims matters.
• Recommend process and tool improvements to increase efficiency within fraud and claims operations.
• Support team performance and cross-functional operational activities.
• Use strong judgment and decision-making skills when handling sensitive customer and fraud-related matters.

Required Qualifications

• 2+ years of experience in customer service, financial services, fraud, claims, investigations, or a related field.
• Spanish/English bilingual proficiency.
• 1+ year of call center or phone-based customer service experience.
• Strong communication, problem-solving, and decision-making skills.
• Ability to work independently with limited supervision.
• Ability to navigate multiple systems and applications efficiently.

Preferred Qualifications

• Fraud and claims operations experience.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Experience working in a contact center or other high-volume phone environment.
• Strong initiative and ability to identify opportunities for process improvement.

Pay, Benefits & Schedule

Pay Rate: $19.72/hour
Duration: 6-month project with possible extension based on performance
Shift: Monday to Friday - 8:00 AM–5:00 PM or 9:00 AM
Location: 801 Walnut St, Des Moines, IA 50309 - ON SITE