Child Support Case Manager (Entry) - Medford

About the role

The Oregon Department of Justice’s Division of Child Support (DCS) seeks to hire two Child Support Case Managers (Entry) for their Medford office. This role offers opportunities for growth within the Department of Justice and expands career paths.

Responsibilities

• Review individuals' case documents and records to determine if a child support order is needed.
• Contact agency customers and other service providers to gather information to assist in establishing paternity and enforcing support orders.
• Establish, modify, enforce, and provide accounting records for child support orders by deciding needed actions.
• Verify payments are properly disbursed.
• Verify accuracy of any state agency claims against child support.
• Request, review, and evaluate paternity declarations to initiate action.
• Complete and file legal documents to establish paternity.
• Process modification requests.
• Gather wage and health care information, research, and apply child support guidelines to calculate support obligations.

Requirements

• Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints.
• Experience must include the use of personal computers, web-based applications, and typical software such as Microsoft Office.
• OR A Bachelor's Degree may substitute for the above experience.
• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check.

Qualifications

• Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills and abilities that you demonstrate, using an intentional equity lens.

Skills, Experiences, And Attributes

• Adaptability when facing change in job processes and requirements.
• Skill in sorting through, and analyzing, mass amounts of information.
• Professional experience communicating policies, rules, or laws to the public.
• Computer proficient with a clear ability to learn new systems and methods.
• Experience using a variety of computer programs to view, enter, edit, and extract information.
• Ability to independently complete assignments on time.
• Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.
• Ability to work in an environment with frequent interruptions.

Benefits

• Vacation, sick leave, 11 paid holidays a year, and special days off.
• Excellent medical, dental, and vision benefits.
• Pension and retirement programs.
• Endless peer and management support, and representation by the Service Employees International Union (SEIU).
• Opportunity to expand your professional skills.
• The Public Service Loan Forgiveness (PSLF) provides public service employees with federal student debt forgiveness, in certain situations, after 120 qualifying monthly payments.

Pay

The salary range for this position is $4,124 - $5,714 per month. After one year and upon a successful completion of trial service as a Child Support Case Manager-Entry, employees will meet the minimum qualifications of Child Support Case Manager and be placed in the Child Support Case Manager classification (Salary Range (21) - $4,833- $6,713 monthly. 6% of which is the Public Employees Retirement System contribution).

Schedule

Due to the nature of this position for training, the required work hours are 8 a.m.– 5 p.m., Monday through Friday in office, with an hour scheduled for lunch. After training is complete, there may be more schedule flexibility.