Charter Service Representative - CVG

About the Role

The Charter Service Representative (CSR) alleviates the workload of the crew (flight deck and cabin) by handling non-flying issues. CSRs are directly involved in communication with the client and Headquarters to execute trip details safely and efficiently, with a focus on safety and security while working closely with private screeners. Duties are divided into three phases: pre-flight, during flight, and post-flight.

Responsibilities

• Confirms and verifies logistical support and acts as the flight’s ground security coordinator (GSC).
• Ensures timely and accurate completion of forms.
• Verifies that all information in the Trip Sheet is accurate and communicated appropriately.
• Verifies training records for authorized representatives are current and complete for screening.
• Contacts OCC with the charter flight’s out and in times if unable to enter information directly through a Company-issued iPad (information includes passenger count, fuel details, delay code, and reason).
• Other duties as assigned.

Requirements

• Combination of education and experience will be considered.
• Must be authorized to work in the U.S. as defined by the Immigration Act of 1986.
• Must pass a criminal background check and pre-employment drug screen.
• Minimum of one (1) year of customer service experience.

Qualifications

• High School Diploma or equivalent (required).
• Airline industry experience (preferred).
• Basic computer skills.
• Knowledge of general office equipment.
• Organizational skills and strong attention to detail.
• Excellent communication skills and extensive problem-solving capabilities.

Physical Requirements

The following physical demands and work environment are representative of those required to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate tools and equipment (e.g., hand trucks, carts, ramps, tugs).
• Required to lift and/or carry up to 100 lbs. and push and/or pull up to 300 lbs.
• May be required to work various shifts/days in a 24-hour operation; regular attendance is required.
• Exposure to heights, small spaces, extreme noise (e.g., airport environment with planes, vehicles, and machinery), temperature, wind, and light fluctuations.
• Ability to work in confined areas and crawl in/out of small spaces for extended periods.
• Ability to wear personal protective gear.
• Some travel may be required.
• Must report to assigned trip or work location during national and state emergencies unless prohibited by local, state, or federal order (Allegiant is deemed an essential service provider).

Pay

• Training hourly wage: $12 per hour.
• Post-training wage: $425–$475 per trip.

Benefits

Full-Time Benefits

• Profit Sharing
• Medical, Dental, Vision, Life, and Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity, and Pet Insurance
• 401K with employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Paid vacation, holidays, and sick time

Part-Time Benefits

• Profit Sharing
• Medical Travel Reimbursement
• Legal, Identity, and Pet Insurance
• 401K with employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Sick time