Chart Retrieval Specialist - Lufkin/Tyler (TX)

About the role

This role involves visiting various provider offices to retrieve medical records, utilizing excellent customer service skills and strong self-troubleshooting abilities to efficiently retrieve multiple records. The position also requires individuals to work independently, ensuring tasks are completed accurately and on time while maintaining a high level of professionalism.

Responsibilities

• Visit various provider offices to scan or upload the assigned medical record charts, utilizing various EMR systems and using your Datavant provided laptop and equipment.
• Work an average of 20-28 hours per week, with a fluctuating schedule that provides potential opportunities to increase hours during busier months.
• Professionally engage with healthcare providers while retrieving the required medical records, maintaining consistent communication with your remote team, providing daily updates regarding progress, challenges, and completed tasks.
• Access and manage your weekly schedule through Datavant systems, ensuring all appointments are confirmed and tracked and arriving at pre-scheduled appointments prepared and on time.
• Use designated platform to confirm the correct charts for retrieval, accurately mark them as retrieved upon completion, and troubleshooting any technical issues as they arise.
• Work independently to meet department goals for chart retrieval accuracy and efficiency.
• Complete end-of-day activities in designated company systems including daily logging of work hours into time management system and daily logging of mileage and reimbursements into expense reporting system.
• Adhere to the Company’s Code of Conduct and policies and maintain HIPAA compliance.
• Cross-train in multiple departments to provide support and supplement additional hours as needed.

Requirements

• Live within 50 miles of Tyler/Lufkin location.
• High School Diploma or equivalent required.
• Availability between 8am-5pm at least three consecutive days per week required.
• Must have a reliable, insured personal vehicle. Must have the ability to drive and have a valid driver's license in good standing.
• Must have reliable internet service and a phone with ability to communicate with remote supervisors.
• Basic computer skills – ability to scan documents, save files, rename files, create folders, and upload to secure servers.
• Proven track record of punctuality, reliability, quality work, and ability to follow directions.
• Ability to work independently with minimal supervision.
• Ability to troubleshoot and/or overcome technical issues as they arise.
• Highly dependable - arriving to appointments on time and maintaining clear communication with supervisor and Regional Team.
• Positive attitude and the desire to learn through training (full five-day training program begins upon hire).
• Ability to roll and lift a 45lb equipment case for medical chart retrievals or maneuver a 25lb soft case.

Qualifications

• Business casual attire and a high level of professionalism required at all times.

Skills

• Excellent customer service skills.
• Strong self-troubleshooting abilities.
• Independent work capability.
• Technical troubleshooting skills.

Benefits

Competitive mileage reimbursement is provided for a portion of mileage driven to sites.

Pay

Hourly rate for the time spent retrieving charts and a large portion of time spent driving to sites.

Schedule

Varying hours, some weeks may be busier than others based on demand.