Chart Retrieval Specialist - Denver (CO)

About the role

The Chart Retrieval Specialist plays a crucial role in the healthcare ecosystem by visiting various provider offices to retrieve medical records. This role requires excellent customer service skills, strong self-troubleshooting abilities, and the ability to work independently.

Responsibilities

• Visit various provider offices to scan or upload the assigned medical record charts, utilizing various EMR systems and using a provided laptop and equipment.
• Work an average of 20-28 hours per week, with a fluctuating schedule that provides potential opportunities to increase hours during busier months.
• Professionally engage with healthcare providers while retrieving the required medical records, maintaining consistent communication with your remote team, providing daily updates regarding progress, challenges, and completed tasks.
• Access and manage your weekly schedule through Datavant systems, ensuring all appointments are confirmed and tracked and arriving at pre-scheduled appointments prepared and on time.
• Use designated platform to confirm the correct charts for retrieval, accurately mark them as retrieved upon completion, and troubleshoot any technical issues as they arise.
• Work independently to meet department goals for chart retrieval accuracy and efficiency.
• Complete end-of-day activities in designated company systems including daily logging of work hours into time management system and daily logging of mileage and reimbursements into expense reporting system.
• Adhere to the Company’s Code of Conduct and policies and maintain HIPAA compliance.
• Cross-train in multiple departments to provide support and supplement additional hours as needed.

Requirements

• You could drive up to 100 miles daily (hybrid home office and field).
• Additional compensation includes mileage reimbursement and per chart incentive.
• Requires availability Monday-Friday 8:00am - 5:00p in your time zone.

Qualifications

• A High School Diploma or equivalent required.
• Availability between 8am-5pm at least three consecutive days per week required.
• Must have a reliable, insured personal vehicle. Must have the ability to drive and have a valid driver's license in good standing.
• Must have reliable internet service and a phone with ability to communicate with remote supervisors.
• Basic computer skills – ability to scan documents, save files, rename files, create folders, and upload to secure servers.
• Proven track record of punctuality, reliability, quality work, and ability to follow directions.
• Ability to work independently with minimal supervision.
• Ability to troubleshoot and/or overcome technical issues as they arise.
• Highly dependable - arriving to appointments on time and maintaining clear communication with supervisor and Regional Team.
• Positive attitude and the desire to learn through training (full five-day training program begins upon hire).
• Ability to roll and lift a 45lb equipment case for medical chart retrievals or maneuver a 25lb soft case.

Skills

• High School Diploma or equivalent.
• Reliable, insured personal vehicle.
• Basic computer skills.
• Punctuality, reliability, quality work, and ability to follow directions.
• Ability to work independently with minimal supervision.
• Ability to troubleshoot and/or overcome technical issues as they arise.
• Highly dependable - arriving to appointments on time and maintaining clear communication with supervisor and Regional Team.
• Positive attitude and the desire to learn through training.
• Ability to roll and lift a 45lb equipment case for medical chart retrievals or maneuver a 25lb soft case.

Benefits

• Competitive mileage reimbursement is provided for a portion of mileage driven to sites.
• Datavant will provide paid training and support necessary for you to succeed in this role.

Pay

The estimated base pay range per hour for this role is: $18—$18.81 USD.

Schedule

This is a part-time role with varied hours. Some weeks may be busier than others based on demand. Datavant pays hourly for the time spent retrieving charts and a large portion of time spent driving to sites.