Chart Retrieval Specialist - St Louis (MO)

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

About the role

This is a specialized, part-time, hybrid (home office and field) role as a Chart Retrieval Specialist. You will visit various provider offices to retrieve medical records, utilizing excellent customer service skills and strong self-troubleshooting abilities. The position requires working independently, ensuring tasks are completed accurately and on time while maintaining a high level of professionalism.

Key details:

• You could drive up to 100 miles daily
• Hybrid (home office and field)
• Additional compensation: mileage reimbursement & per chart incentive
• Weekly hours vary (average 20 - 28 hr weekly)
• Cross-training opportunities
• Requires availability Monday-Friday 8:00am - 5:00pm in your time zone

Responsibilities

• Visit various provider offices to scan or upload assigned medical record charts, utilizing various EMR systems and Datavant-provided laptop and equipment
• Work an average of 20-28 hours per week, with a fluctuating schedule that provides potential opportunities to increase hours during busier months
• Professionally engage with healthcare providers while retrieving required medical records, maintaining consistent communication with your remote team, and providing daily updates regarding progress, challenges, and completed tasks
• Access and manage your weekly schedule through Datavant systems, ensuring all appointments are confirmed and tracked, and arriving at pre-scheduled appointments prepared and on time
• Use designated platform to confirm the correct charts for retrieval, accurately mark them as retrieved upon completion, and troubleshoot any technical issues as they arise
• Work independently to meet department goals for chart retrieval accuracy and efficiency
• Complete end-of-day activities in designated company systems, including daily logging of work hours into the time management system and daily logging of mileage and reimbursements into the expense reporting system
• Adhere to the Company’s Code of Conduct and policies and maintain HIPAA compliance
• Cross-train in multiple departments to provide support and supplement additional hours as needed
• If desired, travel opportunities may be available with assignments in different geographic areas as needed
• Assist with additional work duties or responsibilities as evident or required

Requirements

• High School Diploma or equivalent required
• Availability between 8am-5pm at least three consecutive days per week
• Reliable, insured personal vehicle and valid driver’s license in good standing
• Reliable internet service and a phone with the ability to communicate with remote supervisors
• Basic computer skills: ability to scan documents, save files, rename files, create folders, and upload to secure servers
• Proven track record of punctuality, reliability, quality work, and ability to follow directions
• Ability to work independently with minimal supervision
• Ability to troubleshoot and/or overcome technical issues as they arise
• Highly dependable: arriving to appointments on time and maintaining clear communication with supervisor and Regional Team
• Business casual attire and a high level of professionalism required at all times
• Access to a high-speed internet connection
• Positive attitude and the desire to learn through training (full five-day training program begins upon hire)
• Ability to roll and lift a 45lb equipment case for medical chart retrievals or maneuver a 25lb soft case

Working Conditions

• Over 90% of the time is spent indoors, with protection from weather conditions
• Exposure to noise levels that may be distracting or uncomfortable is present in only unusual situations
• Uber rides and other rideshare services will not be approved for regular commute or in lieu of using a personal vehicle (or where appropriate, traditional public transportation) for business purposes

Physical Requirements

• Driving is a considerable portion of the position
• Sitting, talking, hearing, and near vision are required over 90% of the time
• Walking is required about 10% of the time
• Standing is required over 30% of the time
• The sense of touch is required 90% of the time and reaching is required about 50% of the time
• Bending, twisting, and climbing are required, as is far vision, but only for 10% or less of the time
• Low levels of lifting (10 pounds or less) are required about 25% of the time
• Medium levels (20 to 40 pounds) of lifting and carrying are required less than 5% of the time
• High levels (52 pounds) of lifting are required under 2% of the time

Health & Safety

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.