Certified Clinical Medical Assistant - Full Time - Arrowhead Clinic
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the posting: It starts with "About us: ..." then "Certified Clinical Medical Assistant Positions Available Full Time - Day Shift - Arrowhead Clinic Education ..." etc. The job title is "Certified Clinical Medical Assistant". The posting includes sections: About us (maybe we can treat as About the role? but they said use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose appropriate headings based on content. We have "About us" which is about the hospital; could be "About the role"? Actually "About us" is about the employer, not role. But we can still use "About the role" heading? Might be better to use "About the role" for description of role? However we have no explicit "About the role" text; we have "About us". The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. We could still use "About us" as heading? Probably better to stick to given examples; but we can also use "About the role" and put the "About us" content there? Might be misrepresenting. However they said do NOT repeat the job title as a heading; they didn't forbid using other headings. I'd include headings: About the role (maybe combine About us and role description), Responsibilities (duties), Requirements (education, certification, experience), Qualifications (maybe knowledge, skills, abilities), Skills (maybe separate?), but we need to avoid thin sections. Let's think: The posting includes:
- About us (hospital description)
- Position details: Certified Clinical Medical Assistant Positions Available Full Time - Day Shift - Arrowhead Clinic
- Education: High school diploma or equivalent. BLS certification within first month of employment. CMA certification required
- Experience: Minimum of one year experience in an office setting of Medical Assistant Certification Knowledge of CPSI preferred.
- Duties And Responsibilities: long list.
- AGE SPECIFIC COMPETENCIES: sections for Child, Adolescent, Adult, Geriatric (these are part of duties/responsibilities? Could be under Responsibilities or maybe under Knowledge, Skills, Abilities? They are competencies; could be part of Responsibilities or Qualifications. We'll include them under Responsibilities maybe as subpoints.
- Knowledge, Skills, And Abilities: list.
- Non-Essential Functions: Perform other duties as assigned or requested.
- Professional Requirements: list.
- Physical Requirements And Environmental Conditions: list.
- Then EEO statement and contact email.
We need to remove boilerplate: EEO statement, contact email? The contact email is maybe application instruction? They said remove application instructions. The email is likely for contact; could be considered application instruction. We'll drop it.
We also need to remove duplicated lines: there is duplicate "Maintains safety and security of medications, needles and syringes." appears twice; we should keep only one instance.
We need to preserve all substantive information.
We need to decide sections: Perhaps we can have:
About the role
(contains About us description and position details like full-time day shift, Arrowhead Clinic)
Responsibilities
(list of duties and responsibilities, plus age-specific competencies)
Requirements
(education, certification, experience)
Qualifications
(knowledge, skills, abilities)
Professional Requirements
(professional requirements list)
Physical Requirements and Environmental Conditions
(maybe under Professional Requirements? But we could combine? The instruction says prefer few substantive sections over many thin ones. Could combine Professional Requirements and Physical Requirements into one section titled "Professional & Physical Requirements". But we need to keep headings from examples? Not required. We could make a section "Professional Requirements" that includes both the professional requirements list and physical requirements. That would be substantive.
We should not create Benefits, Pay, Schedule sections because not present.
We need to use - for any list of duties/requirements/benefits. For prose, use
. So for each section we need to decide if content is list or prose.
About us: It's prose (a paragraph). Could be
.
Position details: "Certified Clinical Medical Assistant Positions Available Full Time - Day Shift - Arrowhead Clinic" maybe we can include as part of About the role prose.
Education, certification, experience: Could be a list under Requirements.
Duties: list under Responsibilities.
Age-specific competencies: Could be sublist under Responsibilities or separate? Might be considered part of Responsibilities; we can include as nested list? But we can just add as list items under Responsibilities.
Knowledge, Skills, Abilities: list under Qualifications.
Professional Requirements: list under Professional Requirements (including dress code, annual education, confidentiality, punctuality, ID, regulatory compliance, represent org positively, comply with policies, participate in PI, attend meetings).
Physical Requirements: list under same section maybe as sublist.
We need to avoid duplication: remove duplicate line about medications safety.
We need to remove boilerplate: EEO statement and contact email.
Also remove duplicated lines like "Maintains safety and security of medications, needles and syringes." appears twice; keep one.
Also remove duplicated lines like "Maintains security and safety of medications, needles and syringes." and "Maintains safety and security of medications, needles and syringes." Actually there are two lines: one says "Maintains security and safety of medications, needles and syringes." and later "Maintains safety and security of medications, needles and syringes." They are similar but not identical; we can keep one.
Also there is duplicate "Maintains safety and security of medications, needles and syringes." appears twice later; we need to deduplicate.
Let's extract the duties list exactly as given, then deduplicate.
Duties And Responsibilities block:
"Demonstrates competency in clinical skills and knowledge pertinent to the practice and training of a Medical Assistant.
Prepares, cleans and maintains exam and treatment rooms.
Conducts pre-visit planning by reviewing and updating patient medical records prior to appointment with recent test results and correspondence.
Confers with physician regarding any incomplete patient tests/consults or other incomplete orders prior to patient visit.
Prepares patients for examination and treatment by escorting them from the waiting area to the exam room, taking histories to include med reconciliation and vital signs as appropriate.
Draws blood for necessary lab work per physician’s orders.
Implements the physician’s orders promptly and appropriately with understanding of the purpose of each as it relates to the patient.
Monitors the patient’s condition and maintains appropriate documentation. Reports abnormalities or instability of the patient’s condition in a timely manner to physician.
Assists with procedures under the supervision of a physician/LIP.
Gives injections and provides other patient care services under the supervision of a physician/LIP.
Maintains security and safety of medications, needles and syringes.
Maintains safety and security of medications, needles and syringes.
Prepares and maintains clinical supplies and equipment.
Changes dressings and performs ordered treatments.
Ensures readiness of chart for scheduled surgeries.
Participates in verification (time out) prior to invasive procedures as designated by policy.
Assesses patient for pain and documents appropriately when applicable.
Initiates use of AED; 911 notification is performed.
Creates, maintains and documents patient charts, records and other information as needed.
Reports and records pertinent information as appropriate.
Complies with “Do Not Use” abbreviations.
Repeats and verifies all verbal/phone orders and test results.
Provides the patient with an explanation of his/her condition and written information when possible.
Interprets the physician’s instructions to the patient.
Extends courtesy and demonstrates cooperation while communicating with others.
Utilizes effective communication skills with patients, families, co-workers, other medical professionals and anyone communicated with in a pleasant and positive manner.
Accepts suggestions and criticisms and whenever necessary undertakes to change personal behavior or seek further guidance.
Maintains strict confidentiality.
Treats staff, physicians, visitors and patients with dignity and respect.
Utilizes universal precautions in all aspects of work practice.
Remains in compliance with hospital hand-hygiene policy.
Reports staff deficits related to compliance with Infection Control practice (non-compliance with hand washing, etc.).
Teaches patients, families and others regarding infection prevention and transmission.
Cleans equipment appropriately between patient and/or staff use.
Assists with scheduling tests and treatments and processes referrals to other providers.
Coordinates care with social services as needed.
Contributes to the development of policies and procedures as needed.
Compiles and condenses technical and statistical data for reports and records.
Makes phone calls to pharmacists for medication refills. Makes phone calls with other healthcare professionals as needed.
Arranges consults and outside tests as needed.
Calls patients about tests or procedure results and returns patient’s calls with answers after consulting with physician.
Schedules tests or procedures ordered by physician as needed."
We need to deduplicate: "Maintains security and safety of medications, needles and syringes." and "Maintains safety and security of medications, needles and syringes." They are similar but not identical; we can keep one, maybe the first occurrence.
Also later there is duplicate "Maintains safety and security of medications, needles and syringes." appears again? Actually after "Prepares and maintains clinical supplies and equipment." there is "Changes dressings and performs ordered treatments." then later "Maintains safety and security of medications, needles and syringes." appears again? Let's scan: after "Changes dressings and performs ordered treatments." there is "Ensures readiness of chart for scheduled surgeries." then "Participates in verification (time out) prior to invasive procedures as designated by policy." then "Assesses patient for pain and documents appropriately when applicable." then "Initiates use of AED; 911 notification is performed." then "Creates, maintains and documents patient charts, records and other information as needed." then "Reports and records pertinent information as appropriate." then "Complies with “Do Not Use” abbreviations." then "Repeats and verifies all verbal/phone orders and test results." then "Provides the patient with an explanation of his/her condition and written information when possible." then "Interprets the physician’s instructions to the patient." then "Extends courtesy and demonstrates cooperation while communicating with others." then "Utilizes effective communication skills with patients, families, co-workers, other medical professionals and anyone communicated with in a pleasant and positive manner." then "Accepts suggestions and criticisms and whenever necessary undertakes to change personal behavior or seek further guidance." then "Maintains strict confidentiality." then "Treats staff, physicians, visitors and patients with dignity and respect." then "Utilizes universal precautions in all aspects of work practice." then "Remains
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting: It starts with "About us: ..." then "Certified Clinical Medical Assistant Positions Available Full Time - Day Shift - Arrowhead Clinic Education ..." etc. The job title is "Certified Clinical Medical Assistant". The posting includes sections: About us (maybe we can treat as About the role? but they said use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose appropriate headings based on content. We have "About us" which is about the hospital; could be "About the role"? Actually "About us" is about the employer, not role. But we can still use "About the role" heading? Might be better to use "About the role" for description of role? However we have no explicit "About the role" text; we have "About us". The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. We could still use "About us" as heading? Probably better to stick to given examples; but we can also use "About the role" and put the "About us" content there? Might be misrepresenting. However they said do NOT repeat the job title as a heading; they didn't forbid using other headings. I'd include headings: About the role (maybe combine About us and role description), Responsibilities (duties), Requirements (education, certification, experience), Qualifications (maybe knowledge, skills, abilities), Skills (maybe separate?), but we need to avoid thin sections. Let's think: The posting includes:
- About us (hospital description)
- Position details: Certified Clinical Medical Assistant Positions Available Full Time - Day Shift - Arrowhead Clinic
- Education: High school diploma or equivalent. BLS certification within first month of employment. CMA certification required
- Experience: Minimum of one year experience in an office setting of Medical Assistant Certification Knowledge of CPSI preferred.
- Duties And Responsibilities: long list.
- AGE SPECIFIC COMPETENCIES: sections for Child, Adolescent, Adult, Geriatric (these are part of duties/responsibilities? Could be under Responsibilities or maybe under Knowledge, Skills, Abilities? They are competencies; could be part of Responsibilities or Qualifications. We'll include them under Responsibilities maybe as subpoints.
- Knowledge, Skills, And Abilities: list.
- Non-Essential Functions: Perform other duties as assigned or requested.
- Professional Requirements: list.
- Physical Requirements And Environmental Conditions: list.
- Then EEO statement and contact email.
We need to remove boilerplate: EEO statement, contact email? The contact email is maybe application instruction? They said remove application instructions. The email is likely for contact; could be considered application instruction. We'll drop it.
We also need to remove duplicated lines: there is duplicate "Maintains safety and security of medications, needles and syringes." appears twice; we should keep only one instance.
We need to preserve all substantive information.
We need to decide sections: Perhaps we can have:
About the role
(contains About us description and position details like full-time day shift, Arrowhead Clinic)
Responsibilities
(list of duties and responsibilities, plus age-specific competencies)
Requirements
(education, certification, experience)
Qualifications
(knowledge, skills, abilities)
Professional Requirements
(professional requirements list)
Physical Requirements and Environmental Conditions
(maybe under Professional Requirements? But we could combine? The instruction says prefer few substantive sections over many thin ones. Could combine Professional Requirements and Physical Requirements into one section titled "Professional & Physical Requirements". But we need to keep headings from examples? Not required. We could make a section "Professional Requirements" that includes both the professional requirements list and physical requirements. That would be substantive.
We should not create Benefits, Pay, Schedule sections because not present.
We need to use - for any list of duties/requirements/benefits. For prose, use
. So for each section we need to decide if content is list or prose.
About us: It's prose (a paragraph). Could be
.
Position details: "Certified Clinical Medical Assistant Positions Available Full Time - Day Shift - Arrowhead Clinic" maybe we can include as part of About the role prose.
Education, certification, experience: Could be a list under Requirements.
Duties: list under Responsibilities.
Age-specific competencies: Could be sublist under Responsibilities or separate? Might be considered part of Responsibilities; we can include as nested list? But we can just add as list items under Responsibilities.
Knowledge, Skills, Abilities: list under Qualifications.
Professional Requirements: list under Professional Requirements (including dress code, annual education, confidentiality, punctuality, ID, regulatory compliance, represent org positively, comply with policies, participate in PI, attend meetings).
Physical Requirements: list under same section maybe as sublist.
We need to avoid duplication: remove duplicate line about medications safety.
We need to remove boilerplate: EEO statement and contact email.
Also remove duplicated lines like "Maintains safety and security of medications, needles and syringes." appears twice; keep one.
Also remove duplicated lines like "Maintains security and safety of medications, needles and syringes." and "Maintains safety and security of medications, needles and syringes." Actually there are two lines: one says "Maintains security and safety of medications, needles and syringes." and later "Maintains safety and security of medications, needles and syringes." They are similar but not identical; we can keep one.
Also there is duplicate "Maintains safety and security of medications, needles and syringes." appears twice later; we need to deduplicate.
Let's extract the duties list exactly as given, then deduplicate.
Duties And Responsibilities block:
"Demonstrates competency in clinical skills and knowledge pertinent to the practice and training of a Medical Assistant.
Prepares, cleans and maintains exam and treatment rooms.
Conducts pre-visit planning by reviewing and updating patient medical records prior to appointment with recent test results and correspondence.
Confers with physician regarding any incomplete patient tests/consults or other incomplete orders prior to patient visit.
Prepares patients for examination and treatment by escorting them from the waiting area to the exam room, taking histories to include med reconciliation and vital signs as appropriate.
Draws blood for necessary lab work per physician’s orders.
Implements the physician’s orders promptly and appropriately with understanding of the purpose of each as it relates to the patient.
Monitors the patient’s condition and maintains appropriate documentation. Reports abnormalities or instability of the patient’s condition in a timely manner to physician.
Assists with procedures under the supervision of a physician/LIP.
Gives injections and provides other patient care services under the supervision of a physician/LIP.
Maintains security and safety of medications, needles and syringes.
Maintains safety and security of medications, needles and syringes.
Prepares and maintains clinical supplies and equipment.
Changes dressings and performs ordered treatments.
Ensures readiness of chart for scheduled surgeries.
Participates in verification (time out) prior to invasive procedures as designated by policy.
Assesses patient for pain and documents appropriately when applicable.
Initiates use of AED; 911 notification is performed.
Creates, maintains and documents patient charts, records and other information as needed.
Reports and records pertinent information as appropriate.
Complies with “Do Not Use” abbreviations.
Repeats and verifies all verbal/phone orders and test results.
Provides the patient with an explanation of his/her condition and written information when possible.
Interprets the physician’s instructions to the patient.
Extends courtesy and demonstrates cooperation while communicating with others.
Utilizes effective communication skills with patients, families, co-workers, other medical professionals and anyone communicated with in a pleasant and positive manner.
Accepts suggestions and criticisms and whenever necessary undertakes to change personal behavior or seek further guidance.
Maintains strict confidentiality.
Treats staff, physicians, visitors and patients with dignity and respect.
Utilizes universal precautions in all aspects of work practice.
Remains in compliance with hospital hand-hygiene policy.
Reports staff deficits related to compliance with Infection Control practice (non-compliance with hand washing, etc.).
Teaches patients, families and others regarding infection prevention and transmission.
Cleans equipment appropriately between patient and/or staff use.
Assists with scheduling tests and treatments and processes referrals to other providers.
Coordinates care with social services as needed.
Contributes to the development of policies and procedures as needed.
Compiles and condenses technical and statistical data for reports and records.
Makes phone calls to pharmacists for medication refills. Makes phone calls with other healthcare professionals as needed.
Arranges consults and outside tests as needed.
Calls patients about tests or procedure results and returns patient’s calls with answers after consulting with physician.
Schedules tests or procedures ordered by physician as needed."
We need to deduplicate: "Maintains security and safety of medications, needles and syringes." and "Maintains safety and security of medications, needles and syringes." They are similar but not identical; we can keep one, maybe the first occurrence.
Also later there is duplicate "Maintains safety and security of medications, needles and syringes." appears again? Actually after "Prepares and maintains clinical supplies and equipment." there is "Changes dressings and performs ordered treatments." then later "Maintains safety and security of medications, needles and syringes." appears again? Let's scan: after "Changes dressings and performs ordered treatments." there is "Ensures readiness of chart for scheduled surgeries." then "Participates in verification (time out) prior to invasive procedures as designated by policy." then "Assesses patient for pain and documents appropriately when applicable." then "Initiates use of AED; 911 notification is performed." then "Creates, maintains and documents patient charts, records and other information as needed." then "Reports and records pertinent information as appropriate." then "Complies with “Do Not Use” abbreviations." then "Repeats and verifies all verbal/phone orders and test results." then "Provides the patient with an explanation of his/her condition and written information when possible." then "Interprets the physician’s instructions to the patient." then "Extends courtesy and demonstrates cooperation while communicating with others." then "Utilizes effective communication skills with patients, families, co-workers, other medical professionals and anyone communicated with in a pleasant and positive manner." then "Accepts suggestions and criticisms and whenever necessary undertakes to change personal behavior or seek further guidance." then "Maintains strict confidentiality." then "Treats staff, physicians, visitors and patients with dignity and respect." then "Utilizes universal precautions in all aspects of work practice." then "Remains
. So for each section we need to decide if content is list or prose. About us: It's prose (a paragraph). Could be
. Position details: "Certified Clinical Medical Assistant Positions Available Full Time - Day Shift - Arrowhead Clinic" maybe we can include as part of About the role prose. Education, certification, experience: Could be a list under Requirements. Duties: list under Responsibilities. Age-specific competencies: Could be sublist under Responsibilities or separate? Might be considered part of Responsibilities; we can include as nested list? But we can just add as list items under Responsibilities. Knowledge, Skills, Abilities: list under Qualifications. Professional Requirements: list under Professional Requirements (including dress code, annual education, confidentiality, punctuality, ID, regulatory compliance, represent org positively, comply with policies, participate in PI, attend meetings). Physical Requirements: list under same section maybe as sublist. We need to avoid duplication: remove duplicate line about medications safety. We need to remove boilerplate: EEO statement and contact email. Also remove duplicated lines like "Maintains safety and security of medications, needles and syringes." appears twice; keep one. Also remove duplicated lines like "Maintains security and safety of medications, needles and syringes." and "Maintains safety and security of medications, needles and syringes." Actually there are two lines: one says "Maintains security and safety of medications, needles and syringes." and later "Maintains safety and security of medications, needles and syringes." They are similar but not identical; we can keep one. Also there is duplicate "Maintains safety and security of medications, needles and syringes." appears twice later; we need to deduplicate. Let's extract the duties list exactly as given, then deduplicate. Duties And Responsibilities block: "Demonstrates competency in clinical skills and knowledge pertinent to the practice and training of a Medical Assistant. Prepares, cleans and maintains exam and treatment rooms. Conducts pre-visit planning by reviewing and updating patient medical records prior to appointment with recent test results and correspondence. Confers with physician regarding any incomplete patient tests/consults or other incomplete orders prior to patient visit. Prepares patients for examination and treatment by escorting them from the waiting area to the exam room, taking histories to include med reconciliation and vital signs as appropriate. Draws blood for necessary lab work per physician’s orders. Implements the physician’s orders promptly and appropriately with understanding of the purpose of each as it relates to the patient. Monitors the patient’s condition and maintains appropriate documentation. Reports abnormalities or instability of the patient’s condition in a timely manner to physician. Assists with procedures under the supervision of a physician/LIP. Gives injections and provides other patient care services under the supervision of a physician/LIP. Maintains security and safety of medications, needles and syringes. Maintains safety and security of medications, needles and syringes. Prepares and maintains clinical supplies and equipment. Changes dressings and performs ordered treatments. Ensures readiness of chart for scheduled surgeries. Participates in verification (time out) prior to invasive procedures as designated by policy. Assesses patient for pain and documents appropriately when applicable. Initiates use of AED; 911 notification is performed. Creates, maintains and documents patient charts, records and other information as needed. Reports and records pertinent information as appropriate. Complies with “Do Not Use” abbreviations. Repeats and verifies all verbal/phone orders and test results. Provides the patient with an explanation of his/her condition and written information when possible. Interprets the physician’s instructions to the patient. Extends courtesy and demonstrates cooperation while communicating with others. Utilizes effective communication skills with patients, families, co-workers, other medical professionals and anyone communicated with in a pleasant and positive manner. Accepts suggestions and criticisms and whenever necessary undertakes to change personal behavior or seek further guidance. Maintains strict confidentiality. Treats staff, physicians, visitors and patients with dignity and respect. Utilizes universal precautions in all aspects of work practice. Remains in compliance with hospital hand-hygiene policy. Reports staff deficits related to compliance with Infection Control practice (non-compliance with hand washing, etc.). Teaches patients, families and others regarding infection prevention and transmission. Cleans equipment appropriately between patient and/or staff use. Assists with scheduling tests and treatments and processes referrals to other providers. Coordinates care with social services as needed. Contributes to the development of policies and procedures as needed. Compiles and condenses technical and statistical data for reports and records. Makes phone calls to pharmacists for medication refills. Makes phone calls with other healthcare professionals as needed. Arranges consults and outside tests as needed. Calls patients about tests or procedure results and returns patient’s calls with answers after consulting with physician. Schedules tests or procedures ordered by physician as needed." We need to deduplicate: "Maintains security and safety of medications, needles and syringes." and "Maintains safety and security of medications, needles and syringes." They are similar but not identical; we can keep one, maybe the first occurrence. Also later there is duplicate "Maintains safety and security of medications, needles and syringes." appears again? Actually after "Prepares and maintains clinical supplies and equipment." there is "Changes dressings and performs ordered treatments." then later "Maintains safety and security of medications, needles and syringes." appears again? Let's scan: after "Changes dressings and performs ordered treatments." there is "Ensures readiness of chart for scheduled surgeries." then "Participates in verification (time out) prior to invasive procedures as designated by policy." then "Assesses patient for pain and documents appropriately when applicable." then "Initiates use of AED; 911 notification is performed." then "Creates, maintains and documents patient charts, records and other information as needed." then "Reports and records pertinent information as appropriate." then "Complies with “Do Not Use” abbreviations." then "Repeats and verifies all verbal/phone orders and test results." then "Provides the patient with an explanation of his/her condition and written information when possible." then "Interprets the physician’s instructions to the patient." then "Extends courtesy and demonstrates cooperation while communicating with others." then "Utilizes effective communication skills with patients, families, co-workers, other medical professionals and anyone communicated with in a pleasant and positive manner." then "Accepts suggestions and criticisms and whenever necessary undertakes to change personal behavior or seek further guidance." then "Maintains strict confidentiality." then "Treats staff, physicians, visitors and patients with dignity and respect." then "Utilizes universal precautions in all aspects of work practice." then "Remains