Certified Clinical Medical Assistant - Arrowhead Clinic

About the role

For the past 85 years, Stephens County Hospital has been a trusted name in the community, striving for excellence and delivering professional and compassionate care. Our dedicated staff of approximately 475 employees has a heart for healthcare and realizes how precious the gift of good health can be.

Stephens County Hospital is a 96-bed acute care hospital located in Toccoa, Georgia. We are nestled in the beautiful foothills of Northeast Georgia where our family-oriented community offers many cultural and civic opportunities as well as numerous outdoor activities.

Stephens County Hospital is a member of the Georgia Hospital Association, American Hospital Association and Georgia Alliance of Community Hospitals. Stephens County Hospital is fully accredited by the Joint Commission, the nation’s premier healthcare monitoring agency.

Certified Clinical Medical Assistant Positions Available:

• Full Time - Day Shift - Arrowhead Clinic
• Floater Position - Will float between several departments - Day Shift - 5 Days per week

Education

• High school diploma or equivalent.
• BLS certification within first month of employment.
• CMA certification required

Experience

• Minimum of one year experience in an office setting of Medical Assistant Certification
• Knowledge of CPSI preferred.

Duties and Responsibilities

• Demonstrates competency in clinical skills and knowledge pertinent to the practice and training of a Medical Assistant.
• Prepares, cleans and maintains exam and treatment rooms.
• Conducts pre-visit planning by reviewing and updating patient medical records prior to appointment with recent test results and correspondence.
• Confers with physician regarding any incomplete patient tests/consults or other incomplete orders prior to patient visit.
• Prepares patients for examination and treatment by escorting them from the waiting area to the exam room, taking histories to include med reconciliation and vital signs as appropriate.
• Draws blood for necessary lab work per physician’s orders.
• Implements the physician’s orders promptly and appropriately with understanding of the purpose of each as it relates to the patient.
• Maintains the patient’s condition and maintains appropriate documentation.
• Reports abnormalities or instability of the patient’s condition in a timely manner to physician.
• Auxiliary in procedures under the supervision of a physician/LIP.
• Gives injections and provides other patient care services under the supervision of a physician/LIP.
• Maintains security and safety of medications, needles and syringes.
• Maintains safety and security of medications, needles and syringes.
• Prepares and maintains clinical supplies and equipment.
• Changes dressings and performs ordered treatments.
• Ensures readiness of chart for scheduled surgeries.
• Participates in verification (time out) prior to invasive procedures as designated by policy.
• Assesses patient for pain and documents appropriately when applicable.
• Initiates use of AED; 911 notification is performed.
• Creates, maintains and documents patient charts, records and other information as needed.
• Reports and records pertinent information as appropriate.
• Complies with “Do Not Use” abbreviations.
• Repeats and verifies all verbal/phone orders and test results.
• Provides the patient with an explanation of his/her condition and written information when possible.
• Interprets the physician’s instructions to the patient.
• Extends courtesy and demonstrates cooperation while communicating with others.
• Utilizes effective communication skills with patients, families, co-workers, other medical professionals and anyone communicated with in a pleasant and positive manner.
• Accepts suggestions and criticisms and whenever necessary undertakes to change personal behavior or seek further guidance.
• Maintains strict confidentiality.
• Treats staff, physicians, visitors and patients with dignity and respect.
• Utilizes universal precautions in all aspects of work practice.
• Remains in compliance with hospital hand-hygiene policy.
• Reports staff deficits related to compliance with Infection Control practice (non-compliance with hand washing, etc.).
• Teaches patients, families and others regarding infection prevention and transmission.
• Cleans equipment appropriately between patient and/or staff use.
• Aids in scheduling tests and treatments and processes referrals to other providers.
• Coordinates care with social services as needed.
• Contributes to the development of policies and procedures as needed.
• Compiles and condenses technical and statistical data for reports and records.
• Makes phone calls to pharmacists for medication refills. Makes phone calls with other healthcare professionals as needed.
• Arranges consults and outside tests as needed.
• Calls patients about tests or procedure results and returns patient’s calls with answers after consulting with physician.
• Schedules tests or procedures ordered by physician as needed.

AGE SPECIFIC COMPETENCIES

• Child (5 to 9 Years)
• Adolescent (10 to 18 Years)
• Adult (19 to 69)
• Geriatric (70 Years and Older)

Knowledge, Skills, and Abilities

• Strong organizational and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, exercise creativity, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, with excellent verbal and written communication skills
• Clinical and administrative tasks
• Knowledge of Athena and CPSI a plus
• Strong communication skills, teamwork, organizational skills, proficiency with medical terminology and computer skills

Non-Essential Functions

• Perform other duties as assigned or requested.

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as needed.

Physical Requirements and Environmental Conditions

• May need to sit for up to 2-6 hours at a time
• Physically demanding, high-stress environment
• Must have the cognitive ability to perform in this role. Critical and executive level thinking is required
• Must have strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Have near normal hearing – able to hear alarms/telephone/normal speaking voice/webinars
• Have near normal vision – clarity of vision (both near and far) either corrected on non-corrected, ability to distinguish colors
• Have good manual dexterity and eye-hand-foot coordination
• Standing – continuously within the shift (67-100%)
• Walking – continuously within the shift (67-100%)
• Climbing – occasionally within the shift (1-33%)
• Bending/stooping – frequently within the shift (34-66%)
• Twist at the waist – occasionally with the shift (1-33%)
• Pushing/pulling 50+lbs without assistance – frequently within the shift (34-66%)
• Pushing/pulling 100+lbs with assistance – frequently within the shift (34-66%)
• Lift/carry – 20+lbs without assistance – occasionally within the shift (1-33%)
• Reaching above the shoulders – frequently within the shift (34-67%)
• Lift/carry – 50+lbs with assistance – occasionally within the shift (1-33%)

Equal Opportunity Employer

Stephens County Hospital is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition, carrier status or any other legally protected status