Centralized Scheduler - 221902

Key Responsibilities

• Schedule outpatient appointments for therapists, psychiatrists, nurse practitioners, and other clinical staff across multiple locations or programs
• Coordinate Just-In-Time (JIT) scheduling for physician appointments within designated timeframes (e.g., 3–5 calendar days from call)
• Process and schedule referrals from internal and external providers accurately and timely
• Manage provider calendar changes, cancellations, and reschedules while minimizing disruptions to care
• Confirm patient demographics, insurance information, and appointment needs at the time of scheduling
• Communicate appointment instructions to patients and answer basic questions related to the visit
• Maintain a courteous, professional, and empathetic demeanor when interacting with patients and staff
• Adhere to HIPAA, organizational policies, and centralized scheduling protocols

Skills And Competencies

• Excellent customer service and communication skills, both verbal and written
• Strong attention to detail and ability to manage multiple tasks and priorities
• Proficiency in scheduling software and electronic health record systems (e.g., Avatar, Epic, or similar)
• Ability to understand provider calendars, availability rules, and referral workflows
• Professionalism and discretion when handling sensitive patient information
• Dependability, punctuality, and ability to work in a fast-paced team environment

Preferred Experience

• 1–2 years of experience in medical scheduling or front office operations, preferably in behavioral health or outpatient settings
• Behavioral Health Technician (BHT) Training
• Familiarity with Just-In-Time scheduling models and centralized access workflows
• Bilingual communication skills are a plus
• Experience working in a call center or centralized scheduling environment is highly desirable

Qualifications

• Pre-employment drug screening and successful completion of a criminal history background check is required

Benefits

• Claratel Behavioral Health is an Equal Opportunity Employer

Pay

• Competitive salary based on experience and qualifications

Schedule

• Centralized Scheduler Location: Claratel Winn Way - 445 Winn Way, Decatur, GA 30030
• Hrs: Monday – Friday 8:00am- 5:00pm (Onsite)