Centralized Scheduler

Accountabilities

• Manage scheduling and pre-registration activities to support efficient patient access and smooth healthcare operations.
• Accurately coordinate appointments, verify insurance, document, and communicate with patients and provider offices.
• Schedule procedures and services according to established guidelines, ensuring correct appointment times, resources, and department coordination.
• Cookscreen patients prior to scheduling to collect necessary details and ensure appropriate appointment setup.
• Complete patient pre-registration accurately within required systems and according to registration standards.
• Verify insurance information and support compliance with managed care and payer requirements.
• Perform revenue cycle reviews and refer appropriate cases for financial support when needed.
• Maintain accurate patient records while following confidentiality, privacy, and regulatory requirements.
• Collaborate with provider office staff to support effective communication and provide guidance on scheduling processes.
• Assist with training and onboarding of new team members.
• Maintain scheduling equipment and report technical issues or malfunctions when necessary.
• Support continuous improvement of scheduling operations and complete additional duties as assigned.

Requirements

• Strong administrative experience, excellent customer service skills, and the ability to manage healthcare scheduling processes with accuracy and professionalism.
• Comfortable working with computer systems, communicating with patients and providers, and maintaining confidential information.
• Experience with patient scheduling, registration, or healthcare access processes preferred.
• Strong computer skills with the ability to navigate scheduling systems and Microsoft Office tools.
• Ability to quickly learn and maintain proficiency with healthcare technology platforms.
• Excellent verbal and written communication skills.
• Strong customer service skills with a professional and patient-focused approach.
• Able to organize tasks, manage priorities, and maintain accuracy in a fast-paced environment.
• Strong attention to detail and commitment to maintaining confidential patient information.
• Able to collaborate effectively with patients, providers, and internal teams.

Benefits

• Supportive healthcare work environment with benefits designed to support employee well-being and professional development.
• Full-time employment opportunity.
• Competitive compensation package.
• Healthcare and wellness benefits.
• Opportunities for professional growth and skill development.
• Collaborative environment focused on patient care and service excellence.
• Stable role supporting essential healthcare operations.
• Employee support programs and workplace resources.