Centralized Scheduler

Responsibilities

• Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics.
• Collects all necessary information for schedule and registration preparation.
• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date.
• If a referral or authorization is needed, generates the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Obtains and collects all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifies appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the "patient care" environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician's office to ensure written and/or electronic orders exist and obtain them as needed.
• Verifies upon receiving for completeness of the written orders and notes.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.
• Escalates any immediate needs to the appropriate area of responsibility.

Requirements

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Qualifications

Minimum Qualifications:

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Skills

• Strong written and verbal communication skills.

Benefits

N/A

Pay

N/A

Schedule

N/A