Central Scheduler

Duties/Responsibilities

• Responsible for verification of complete orders/ selection of the correct procedure / test to be done based on the physician order, verifying insurance eligibility, checking medical necessity of test against diagnosis, referral and/or authorization verification and co-payment identification.
• Also includes taking patient phone calls to schedule or reschedule appointments, verifying and obtaining accurate patient demographic information, providing exam preparation instructions, and informing patients of any co-payment responsibilities.
• Works efficiently and quickly while maintaining a pleasant and helpful demeanor and ensuring all procedures are followed consistently.
• Works closely with scheduling departments and physician offices.
• Performs clerical duties as assigned by and under the direct supervision of the Central Scheduling Supervisor.

Education/Experience Required

• A minimum of 2 years Patient Access /Patient Registration, Scheduling, Patient Accounts, or Physician Office experience required, including direct hands-on verification of eligibility, obtaining referrals and authorizations, and/or registration of demographic and insurance information.
• Must have medical terminology knowledge.
• Strong problem-solving, customer service, and interpersonal skills.
• Must type accurately at a speed of 30 WPM.
• EPIC experience is preferred.
• Ability to work quickly and interact in a helpful, pleasant, and courteous manner, especially in a call center environment where interruptions are frequent.
• Constant concentration and problem-solving skills are essential due to the nature of the position.

Physical/Environmental Requirements

• This job requires mostly sitting, with occasional walking to fax if needed, some bending, reaching, standing, and lifting up to 10 lbs.
• Constant use of hearing, sight, speech, and touch.
• Frequent keyboard and telephone use.
• Requires constant concentration and problem-solving skills.

Pay Range

$18.81 – $33.00

This position is covered by a collective bargaining agreement.