Central Scheduler

Responsibilities

• Clock in and out
• Coordinate and schedule outpatient appointments for patients
• Communicate with patients via phone, email, or in person to schedule, reschedule, or cancel appointments as needed
• Provide necessary instructions or paperwork required for appointments
• Accurately enter patient information into the system, including personal data, insurance details, and appointment specifics
• Verify patient insurance information and confirm coverage for scheduled appointments, working with insurance companies when necessary to ensure authorization and proper billing
• Work with medical staff to ensure that their schedules are appropriately updated and available for patient appointments
• Address any scheduling conflicts or changes that arise
• Provide guidance and assistance to patients before and after appointments, including answering questions about procedures, required documents, and pre-visit instructions
• Maintain confidentiality of patient information
• Send reminders to patients about upcoming appointments through phone calls, text messages, or emails, and follow up with patients who miss appointments
• Ensure proper documentation of all patient interactions and scheduling changes
• Maintain accurate logs and reports related to patient appointments and cancellations
• Collaborate with Medical Staff to coordinate with other departments, including lab, radiology, and therapy, to ensure timely patient flow and that all necessary appointments or tests are scheduled in a timely manner

Qualifications

• High school diploma or equivalent required
• Minimum of 1-2 years of experience in medical office scheduling, patient coordination, or administrative roles in a healthcare setting