Central Market, Operations Team Manager, Austin

About the Role

Responsible for driving the business plans and strategies developed by the General Manager into day-to-day implementation and action plans, as well as managing an optimal customer experience. Provides operational support, facility maintenance, and leadership in the absence of the GM and Directors.

Responsibilities

• Use independent judgment in making employment-related and business decisions, including product and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or resolving Partner-related matters.
• Manage mid-level managers, Operations Manager, and lower-level managers, including coaching and training new Partners. Accountable for supervision of Partners in the Maintenance Department.
• Apply expert subject matter knowledge to complex business issues across multiple functional areas; regarded as a subject matter expert internally and externally.
• Develop guidelines and procedures to set future precedent and direction in alignment with GM’s expectations.
• Assist in strategy development for the Maintenance Department and set policy and direction.
• Lead cross-functional teams and projects.
• Conduct store walks, take corrective action, elevate issues, and ensure operational standards are consistently met.
• Monitor and communicate closing and opening shift issues.
• Identify and address facility maintenance issues throughout the interior and exterior of the store to ensure prompt repair or replacement.
• Maintain a presence in the store, build relationships with Customers, and assist Store Leadership in maintaining positive Partner morale and retention.
• Manage store conditions (inside and outside) to create a safe, clean, and unobstructed shopping experience for Customers and work environment for Partners.
• Respond to Customer emergency issues, requests, and concerns, and resolve Partner issues, including accidents and scheduling conflicts.
• Supervise and manage Operations Managers and the Maintenance team to meet budget, schedule, and performance objectives.
• Monitor, report, document, and track all store maintenance issues, facility, and/or equipment.
• Act as first responder to equipment issues—troubleshoot, investigate root causes, and ensure simple solutions are exhausted.
• Meet with Facility Maintenance Partners to discuss work assignments and evaluate project priorities.
• Ensure cooler temperatures are maintained at appropriate levels (MicroTherm) and all equipment is in safe working condition.
• Address customer incidents relating to product safety or quality.
• Train Operations Managers on loss prevention procedures and act as the point of contact for loss prevention and enforcement issues.
• Prioritize potential issues and determine appropriate courses of action or inaction as set by the GM.
• Identify shrink opportunities and take immediate corrective action or report to the GM.
• Maintain store security and handle issues as they occur, collaborating with store security and local law enforcement to minimize theft and disruptions.
• Ensure all tills are balanced at the close of business.
• Prepare Capital Requests for GM review and monitor store/company licenses and registrations for updates.
• Cover Receiving back door security, analyze and evaluate expense management, and assist other Managers with shrink opportunities.
• Perform other duties as necessary to ensure a clean, safe customer experience.

Requirements

• Proven management and leadership experience, preferably with a combination of education (college or technical school) and hands-on experience.
• Experience handling sensitive people issues, emergency response situations, theft issues, and other serious scenarios.
• Proven ability to set objectives and lead a team to accomplish business goals.

Skills

• Ability to independently prioritize issues quickly and manage time and resources effectively.
• Strong verbal and written communication skills across a multi-department environment.
• Ability to hold self and others accountable.
• Ability to work without supervision and make independent decisions that align with business goals and Partner/Customer-focused culture.
• Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation, and/or Equipment Maintenance.
• Ability to work flexible schedules, including nights, weekends, and holidays.

Qualifications

• Successful completion of Central Market University (CMU) training (required).

Physical Demands & Working Conditions

• Exposed to moving mechanical parts, confined spaces, cleaning chemicals, and airborne particles.
• Moderate noise level.
• Lift moderately heavy loads up to 50 lbs. individually, with potential for heavier loads when team-lifting.
• Ability to bend, reach, kneel, twist, and squat.
• Ability to stand and walk for long periods of time.
• Ability to push/pull heavy loads of 75 lbs.