Central Market Operations Manager- Austin

Job Summary

Business Unit/Department Mission: Responsible for driving the business plans and strategies developed by the General Manager into day‑to‑day implementation and action plans as well as managing an optimal customer experience. Provides a service to Customers and Partners by providing operational support, facility maintenance as well as leadership in absence of the GM and Directors.

Responsibilities

• Use independent judgment in making employment‑related and business decisions, or effectively recommend such decisions, including product and department strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise resolving Partner‑related matters.
• Oversee and direct workflow cross‑functionally across the entire store in the absences of the GM and Directors.
• Solve common and complex business, customer and partner issues within established guidelines and recommend appropriate variances.
• Recommend changes in alignment with the business strategy for the maintenance area as well as across the entire store when appropriate.
• Ensure business decisions align with GM and Central Market expectations.
• Conduct store walks, take corrective action, elevate issues, and help ensure general operational standards are met consistently.
• Communicate closing and opening shift issues effectively.
• Maintain a visible presence in the store, proactively build relationships with customers, and sustain positive partner morale and retention.
• Manage store conditions (inside and outside) to create a safe, clean, and unobstructed shopping experience for customers and a safe work environment for partners.
• Respond to customer emergency issues, requests, and concerns; resolve partner issues, requests, and concerns, including accidents and scheduling conflicts.
• Supervise the Maintenance team, including training new partners, coaching, evaluating performance, scheduling, and ensuring store conditions meet high Central Market standards (e.g., bathroom conditions, floor care, trash conditions).
• Monitor conditions and report, document, and track all store maintenance issues, facility and equipment concerns.
• Act as point person for maintenance and construction vendors, ensuring approved work is completed.
• Serve as first responder to equipment issues—troubleshoot, investigate, exhaust simple solutions, perform root‑cause analysis, and determine if overtime is approved.
• Maintain appropriate cooler temperatures using systems such as MicroTherm.
• Address any customer incidents relating to product safety or quality.
• Initiate loss‑prevention calls when necessary and act as the point of contact; serve as the point person for department managers who observe potential issues, prioritize them, and determine the appropriate course of action.
• Identify shrink opportunities, take immediate corrective action, or report issues to the GM for appropriate action.
• Maintain store security, work with store security and local law enforcement to minimize theft, and ensure all tills are secured in the Cash Control office daily.
• Prepare capital requests for GM review; monitor store/company licenses and registrations; cover receiving back‑door security; manage expenses; and perform other duties as necessary to ensure a clean, safe customer experience.

Qualifications

• Proven management and leadership experience.