Central Market Operations Manager - Preston

About the role

Responsible for driving the business plans and strategies developed by the General Manager into day-to-day implementation and action plans as well as managing an optimal customer experience. Provides operational support, facility maintenance, and leadership in the absence of the GM and Directors.

Responsibilities

• Oversee and direct workflow cross-functionally across the entire store in the absence of GM and Directors.
• Solve common and complex business, customer, and partner issues within established guidelines and recommend appropriate variances.
• Recommend changes in alignment with business strategy for maintenance areas and the entire store when appropriate.
• Ensure business decisions align with GM and Central Market expectations.
• Conduct store walks, take corrective action, elevate issues, and help ensure general operational standards are met consistently.
• Communicate opening and closing shift issues effectively.
• Proactively build relationships with customers and maintain positive partner morale and retention.
• Manage store conditions (inside and outside) to create a safe, clean, and unobstructed shopping experience for customers and a safe work environment for partners.
• Respond to customer emergency issues, requests, and concerns, and resolve partner issues, requests, and concerns, including accidents and scheduling conflicts.
• Supervise the Maintenance team, including training new partners, coaching, evaluating performance, scheduling, and ensuring store conditions meet high Central Market standards (e.g., bathroom conditions, floor care, trash conditions).
• Monitor and report maintenance issues, facility and/or equipment problems; document and track issues.
• Act as the point person for maintenance and construction vendors, ensuring approved work is completed.
• Troubleshoot and investigate equipment issues; perform root cause analysis (e.g., breaker tripping, clogged drains).
• Call in facility or equipment issues and decide on overtime approval when necessary.
• Maintain knowledge of systems and processes to ensure cooler temperatures are kept at appropriate levels (MicroTherm).
• Address customer incidents related to product safety or quality.
• Initiate calls when necessary and act as the point person for Department Managers observing potential issues in their departments.
• Prioritize potential loss prevention issues and determine appropriate courses of action.
• Identify shrink opportunities and take immediate action to correct them or report issues to the GM for appropriate action.
• Maintain store security and handle issues as they occur; work with store security and local law enforcement to minimize theft and potential disruptions.
• Ensure all tills are secured in the Cash Control office daily.
• Prepare Capital Requests for GM review; monitor store/company licenses and registrations; cover Receiving back door security; manage expenses; perform other duties to ensure a clean, safe customer experience.

Qualifications

• Proven management and leadership experience.
• Experience handling sensitive people issues, emergency response situations, theft issues, and other serious scenarios.
• Ability to independently prioritize issues quickly and manage time and resources appropriately.
• Ability to mirror the GM’s customer service philosophy and bring the GM’s vision of customer service to life during their absence.
• Strong verbal and written communication skills across a multi-department environment.
• Ability to work without supervision and make independent decisions reflecting a strong understanding of the business and the Central Market partner/customer-focused culture.
• Ability to manage time effectively.
• Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation, and/or Equipment Maintenance.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Successful completion of Central Market University (CMU) training.

Physical Demands & Working Conditions

• Exposed to moving mechanical parts; small, confined spaces; cleaning chemicals and airborne particles.
• Moderate noise level.
• Ability to lift moderately heavy loads up to 50 lbs. individually, with potential for heavier loads when team-lifting.
• Ability to bend, reach, kneel, twist, and squat.
• Ability to stand and walk for long periods of time.
• Ability to push/pull heavy loads of 75 lbs.