Central Market, Operations Manager - DFW

Responsibilities

• Oversee and direct work flow cross functionally across the entire store in the absences of GM and Directors.
• Solves common and complex business, Customer and Partner issues within established guidelines and by recommending appropriate variances.
• Ensures business decisions align with GM and Central Market expectations.
• Responsible for store walks, taking corrective action, elevating issues, and helping ensure general operational standards are met on a consistent basis.
• Manages store conditions (inside and outside) to create a safe, clean and unobstructed shopping experience for the Customer and work environment for Partners.
• Responds to Customer emergency issues, requests, and concerns and resolves Partner issues, requests, and concerns, including accidents, scheduling conflicts, etc.
• Supervises the Maintenance team including training new Partners, coaching, evaluating performance, scheduling, and ensuring store conditions are kept at the high CM standards.
• Maintains store security and handles issues as they occur. Works with store security and local law enforcement to minimize store theft and the potential disruption caused when issues arise.
• Ensures all tills are secured in the Cash Control office daily.
• Prepares Capital Request for GM review; monitors store/company licenses and registrations are updated; covers Receiving back door security; expense management; and other duties as necessary to ensure a clean, safe customer experience.

Qualifications & Key Requirements

• Proven management and leadership experience.
• Experience in a position responsible for handling sensitive people issues, emergency response situations, theft issues, and other serious scenarios.
• Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation, and/or Equipment Maintenance.
• Ability to work without supervision and make independent decisions that reflect a strong understanding of the business, reflect the CM Partner/Customer focused culture, and protect business interest.
• Ability to manage time effectively.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Successful completion of Central Market University (CMU) training.
• Required licenses/certifications.