Central Market, Operations Team Manager - DFW

Responsibilities

Majority of the time spent using independent judgment in making employment-related and business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engage in resolving Partner-related matters.

Manages mid - level managers, Operations Manager, and lower level managers, Hourly Operations Manager (if applicable) including coaching and training new Partners and is ultimately accountable for the management/supervision of Partners in the Maintenance Department.

Applies expert subject matter knowledge to complex business issues in multiple functional areas across the store. Regarded as a subject matter expert both internally and externally.

Responsible for developing guidelines and procedures to set future precedent and direction in alignment with GM's expectations. Assists in strategy development for Maintenance Department and sets policy and direction.

Leads cross-function teams/projects. Responsible for store walks, taking corrective action, elevating issues, and helps ensure general operational standards are met on a consistent basis.

Monitor, identify and take action on facility maintenance issues throughout the interior and exterior of the store to ensure prompt replacement and/or repair.

Customer Service and Partner Interaction

Has a presence in the store and proactively builds relationship with Customers and assists Store Leadership in maintaining positive Partner morale and retention.

Manages store conditions (inside and outside) to create a safe, clean and unobstructed shopping experience for the Customer and work environment for Partners.

Responds to Customer emergency issues, requests, and concerns and resolves Partner issues, requests, and concerns, including accidents, scheduling conflicts, etc.

Accountability

Accountable for effectively communicating closing and opening shift issues.

Accountable for the supervision and management of other Operations Managers and Maintenance team and ensuring area Maintenance Department budget, schedule, and performance objectives are met.

Maintains store security and handles issues as they occur. Works with store security and local law enforcement to minimize store theft and the potential disruption caused when issues arise.

Loss Prevention

Trains all Operations Managers on proper procedures regarding loss prevention. Initiates calls when necessary and acts at the point of contract for all loss prevention and enforcement issues.

Prioritizes potential issues and determines the appropriate course of action or inaction. Parameters set by the GM and executed by the Operations Manager.

Identifies shrink opportunities and takes immediate action to correct them and/or reports issues to GM for appropriate action.

Education & Training

Successful completion of Central Market University (CMU) training.

Physical Demands & Working Conditions

Exposed to moving mechanical parts; small, confined spaces; cleaning chemicals and airborne particles.

The noise level is moderate.

Lift moderately heavy loads up to 50 lbs. individually with potential for heavier loads when team-lifting.

Ability to bend, reach, kneel, twist, and squat.

Ability to stand and walk for long periods of time.

Ability to push/pull heavy loads of 75 lbs.