Center Manager (RBT) - Center Based FULL-TIME

Job Summary

The Center Manager is responsible for overseeing and managing the day-to-day operations at one of our centers. This person is responsible for overseeing all cases in the center, RBT performance, and collaborating with BCBAs to monitor program progress. The Center Manager also supervises RBT by running fidelity checklists on each client to ensure treatment fidelity. If fidelity is in question, they will spend extra time training the RBT. This person must have strong clinical experience and perspective on Applied Behavior Analysis and how it relates to individuals with Autism along with strong knowledge of ABS policies and procedures. The Center Manager is a high-level administrator that is a member of the Bel Air leadership team and reports to the Center Director.

Duties

• Coverage for clients sessions as needed.
• Supervising and running fidelity check twice a month per client.
• Providing feedback to RBTs when needed.
• Aiding in bi-annual performance reviews.
• Ensuring that BCBAs are compliant with session note conversions.
• Analyzing problems and identifying alternative solutions/ projecting consequences of proposed actions.
• Collaborating with the clinical team to ensure proper training of staff.

Operations & Communication

• Welcome all visitors into office.
• Answer incoming phone calls and monitor center email and voicemail boxes. Respond to questions and redirect messages to appropriate staff as needed.
• Enter center RBT hours into Gusto on a daily basis and audit to confirm they match Central Reach billable hours.
• Copy, scan, file and organize documents.
• Print materials for, and compile orientation binders.
• Input schedules into Central Reach for RBTs access to sessions.
• Check session notes for signatures.
• General communications with parents regarding schedules and services as needed.
• Schedule and send center staff reminders as needed.
• Run monthly meetings with Center team.
• Assist with new hire orientation.
• Participate actively in the hiring process of RBTs, BCBAs, and BCaBAs in the Bel Air center.
• Communicate with ABS administrative teams including Finance, Billing, Human Resources, and Training as needed.
• Assists in purchases and budgeting with the Center Director.
• Assists in making and editing Center policies.
• Lead development of Center programs.
• Small groups (social times, circle times, etc).

Facility & Inventory

• Evaluate and report general office supply needs.
• Ensure that supplies are stocked in appropriate areas on a daily basis.
• Ensure that office is kept clean and orderly by following daily cleaning checklist.
• Assist in maintaining supply room and kitchen organization.
• Assist in refrigerator clean out at the end of each week.
• Mailing and packages.
• Communicate deliveries with appropriate staff as needed.
• Process outgoing mail and packages as needed.

Staff Trainings/Meetings/Town Halls

• Assist with logistics and preparations as needed.

Qualifications and Skills

• Managerial skills and diplomacy.
• Delegation.
• Process management and improvement.
• Reporting.

Requirements

• Logistical Requirements:
• A passion for helping children, a positive attitude, and dedication to clinical integrity are critical.
• To be successful in the role you should have ABA experience in both clinical and home settings.
• Excellent computer skills, including Google Apps (Docs, Sheets, Slides), CentralReach, Monday.com, Microsoft Apps (Word, Excel, PowerPoint).
• Reliable transportation & valid car insurance required.
• Fluency in English required, bilingual preferred.
• A proven history of working in a clinical setting serving people with developmental disabilities showing a commitment to individualized services, evidence-based practice, and positive behavior support must be evident.
• Professional Requirements:
• Follows the policies & procedures, and embodies ABS Core Values.
• Comfortable providing constructive feedback to peers.
• Knowledge of basic accounting principles.
• Excellent verbal and written communication skills.
• Excellent organizational and leadership skills.
• Good analytical/critical thinking.

Benefits

• Generous compensation & bonus structure with potential to earn over $100k.
• Career advancement and growth opportunities.
• Medical insurance coverage through Carefirst BCBA, company pays 50% of premium for employee + dependents for all plan options.
• Dental insurance coverage through Guardian Life.
• 401k with 4% company match.
• Flexible work schedule.
• Manageable regionalized caseloads, with mileage reimbursement available.
• Some remote work available!
• Free CEUs for topics of interest.
• New provider & maintenance credentialing provided, CAQH support, Medicaid ePrep credentialing.
• In-house billing and scheduling support.
• Extensive field training/residency program upon hire.
• Group and 1:1 training provided.
• Registration for one annual domestic and/or international ABA conference.
• Company-provided Macbook Pro, iPhone, and other equipment needed for the job.
• Paid time off, paid sick & safe leave, paid parental leave, paid company holidays, and paid time off last week of the year.
• Professional development + leadership training provided.
• Quarterly/Annual bonus + PTO accrual opportunities.