Full-Time Assistant Center Manager
This is a floating role for our 8 Northern NJ stores, with a heavier focus on the Jersey City-Journal Square and West Orange locations. Our other Northern NJ locations are all in Bergen County. A gas stipend is provided for this position.
About the role
The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity, and ensure the center’s team delivers world-class customer service to all customers. The role involves monitoring cost control and expenses, contributing to weekly and monthly reports, and involvement with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a dynamic personality and must be able to help motivate a team to optimize performance.
Responsibilities
- Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
- Schedules work assignments and helps facilitate weekly or monthly staff meetings
- Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
- Helps develop and implement the store marketing program
- Helps manage Center financials and prepare/provide reporting
- Manages inventory
- Reviews daily employee time sheets and submits for payroll processing
- Helps oversee Center maintenance, including cleanliness, safety, and organization
- Performs other duties as assigned
Qualifications
- High school diploma or GED required
- Advanced education degree, coursework, or tech school desired
- One year of supervisory experience in logistics, retail, or other relevant industry
- P&L experience preferred
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong customer service skills and abilities
- Physical ability to perform this job (lifting, bending, etc.)
- Knows how to listen, follow, lead, and help the Center Manager attain defined targets